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Most Common Technical Errors on New ITR e-Filing 2.0 Portal

Technical Errors on New Income Tax Web Portal

The Income Tax Department launched the new website of Income Tax on June 7th, 2021. The website has had various technical problems since its launch. One of these is the problem related to ITR. Let’s know it in detail here.

Various Errors Related to ITR

People were excited about the new Income Tax website, but after the launch, they are facing various problems with it. The long list of problems also includes problems related to ITR filing, due to which people are getting frustrated. It is obvious that ITR filing is one of the main functions of the Income Tax website, along with other functions. But right now, the website is not able to perform its main function properly.

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    Common ITR Issues Faced by Taxpayers in FY 2024-25

    • Error 1: The income tax portal has been issuing an error for the past few days, making it impossible to download the AIS and TIS Data. According to the given challenges in the ITR filing, it would be mindful to think about extending the additional deadline by 2 to 3 weeks. The lack of these important records significantly complicates the tax filing process. Here is the error below –
    AIS Error
    • Error 2: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3:
      • In Schedule CG, the value of b1eii should be: (a) the difference of B1eiA and B1eiB, if eiA > eiB, else 0, if the date of acquisition is before 23 July 2024 and the transfer is on or after 23rd July 2024; (b) 0 in any other case.
    • Error 3: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3: In schedule CG, the dropdown at sl. no. B10a, &; Whether the date of limitation /withdrawal was before 23rd July 2024 & is not selected.
    • Error 4: While submitting the return in ITR-2, the Assessee is facing the following validation error:
      • In Schedule Part-BTI, Sl. No. 15 Aggregate Income of Schedule B-TI is not equal to Sl. No. 12 – 13 + 14

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    Disclaimer:- "All the information given is from credible and authentic resources and has been published after moderation. Any change in detail or information other than fact must be considered a human error. The blog we write is to provide updated information. You can raise any query on matters related to blog content. Also, note that we don’t provide any type of consultancy so we are sorry for being unable to reply to consultancy queries. Also, we do mention that our replies are solely on a practical basis and we advise you to cross verify with professional authorities for a fact check."

    Published by CA Vineeta
    Hi,I am Vineeta Sharma. I am a chartered accountant. I have done my (B.Com) from Rajasthan University. I have keen interest in taxation field.
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    899 thoughts on "Most Common Technical Errors on New ITR e-Filing 2.0 Portal"

    1. In ITR 2 after successful validation at the time of verification and submission an same observation repeated again and again after about more than 100 times correction in last two months that is” Kindly enter sum of amount filled in”TDS b/f” and “TDS Deducted” in the field TDS claimed but same is showing again again even after correction. Plz any one having solution for the same

      1. i am also getting the same error since last 3 months and whatever i do, its not getting rectified. Anybody has found a solution for this ?

        1. After validation again & again error message comes .So unable to e-file till now.Really it is total time consuming only .

      2. did you get a solution for this issue? I am also facing “Kindly enter sum of amount filled in “TDS b/f” and “TDS Deducted” in the field “TDS claimed” and not able to understand, what is the issue.

    2. I am getting the following error while uploading ITR-5: “Invalid hash value identified, Modification to IT details outside Utility is not allowed”.

      No modification has been done by me. How to resolve

      1. Anyone facing this issue while validating?

        Schedule VI A, the total of 2i to 2 u not equal to the total of 2v?

        Actually I have only one amount u/s 80c (5L) which is auto populated from info given while answering questions at the start. My taxable income is less than 1 L. So that amount is auto populated u/s 80 C as the available total deduction. The same amount is appearing in the total (2v). Of this 1L my LTCG is about 55000/- which again is not taxable. But I am getting this defect and unable to file return.

        Multiple grievances raised, but no reply from the department.

        Anyone else facing this issue. Anyone knows how to resolve this?

        1. ITR-2 doesnot show 80C fields for amounts to be entered while 80D, 80TTA, 80TTB, 80RRB are displayed. Anyone has found a solution how to enter 80C amounts

      2. Same problem for ITR 5 on 18th October 2021. Someone suggested that an old excel utility was converted and due to program bugs ,the json file generated cannot be uploaded.

      3. While Attaching JSON file for ITR-5 I amgetting the message” Invalid hash value identified. Modification to ITR details outside utility not allowed” How to resolve.

    3. ITR2: Interest on borrowed capital on house property values entered but still showing zero at the end . [old tax regime].

      1. Has this got resolved?
        I have interest on home loan and hence a negative House Property income. but this is not getting set off against salary income. It shows under carried forward losses. How to fix it?

        1. Facing the same issue currently for AY 2023-24. If u are filling online, try downloading the json file and import it in the desktop utility and then re-enter the interest amount. It worked for me!

    4. Receiving this Error Message while submitting Condonation Request on Portal :
      “error Error : : Due to some technical error not able to process. Please check corresponding class and error code ITD-EXEC2003”
      Any Clues !!
      Thanks

    5. I face an issue which says contact person details not available even though all the details are correctly fed. Please help

    6. I am facing the following validation error while filing my IT for AY 2021-22 today,
      The date should be before 01/04/2021.
      Can anyone suggest how and where to correct it?

          1. When going to register TAN at efiling through traces link it says ” request to go to traces can not be completed. Please try tan registration after some time” this error occurs from last two months how to solve it. ?

        1. Got the same issue .have been trying to submit the return for weeks now .always showing this same error
          “The date should be before 01/04/2021 for AY 2021-22.”
          No idea how to rectify this. Please suggest a solution if some found something . In another site some one said its a browser issue some people opened the site in chrome rather than in safari was able to verify the Return .but now a days chrome is also showing the same error.

          1. This issue happens in safari browser. I tried submitting the form in chrome and it worked.

            To confirm if this will work, check that the ip is listed next to place on the second last step.

      1. I was facing the same problem while filing the return from my iPhone/iPad. Then I tried from android phone. It worked and there was no error.

    7. On new IT TAX Portal – Getting Error during validating ITR-2 . For TDS 2 – Tax Deducted at Source on Income – TDS Credit relating to Self – selected as Self and not the other person or Spouse selected but still it gives error during validation that PAN is Mandatory.

      Why should it ask for PAN if TDS Credit is being claimed for Self ?

        1. No still the same issue.
          Worst thing is it asks to update Self for each and every entry in TDS 2.

          Every time I patiently do that to file IT return in ITR-2 and later when go for validation it gives error PAN Mandatory.

          I have been doing this since last 3 months. Every month it asks to Pay some additional Self Assessment Tax. Really very frustrating experience.

          Not sure how much more, honest tax paying citizens have to shell out more TAXES because of this system.

          How can CBDT be so insensitive to issues raised by tax payers ?

      1. I am getting similar error after successful validation in verfication and submission stage
        “Kindly enter sum of amount filled in “TDS b/f” and “TDS deducted” in the field TDS claimed”

        1. There is no solution. I am also facing this error. Such a poor design by Infosys. Pathetic implementation. Shame on Infosys.
          Can’t even design this basic system. I am sure they must be failing badly on advanced client deliverables.

      2. Personal information data not getting validated. Even on clicking confirm option it is not getting validated and asking for validation

        1. are you able to get a resolve on this one?
          getting the same error, even after click on confirm button, it’s not confirming the verification

        2. If you are getting such error, the solution is to discard the draft and start afresh. Don’t select the draft in which you are getting the error. Select the ITR as if you don’t have a draft in the first place. This will fix the above error.

    8. Receiving this Error Message while submitting Condonation Request on Portal :
      “error Error : : Due to some technical error not able to process. Please check corresponding class and error code ITD-EXEC2003”
      Any Clues !!
      Thanks

    9. Can someone share how did they resolve the error as below, ” In Schedule OS, Sl. No. 10 the quartely break up of Dividend Income (i+ii+iii+iv+v) is not equal to [1a – DTAA Dividend -System calculated value at 3aii] of Schedule OS ” this error im getting on 14th sept 2021?

    10. I am facing a problem to change password by dsc. Although DSC is made by PAN verification, but after inputting the DSC details, it says that PAN in DSC is not matching. in Google chrome, Edge or Mozila browser. Internet Explorer is also not opening the login page. If anybody knows the solution, please let me know.

    11. ITR-2 is not auto populating salary heads from Form-16. Everything showing 0.
      Also eligible deductions in 80C show ZERO even if I put 150000 (within limit). And I have not opted for new tax regime.

      Anyone getting something similar?

    12. Error coming while validation of ITR 1 “Please enter a valid Bank Name” . All the banks name are already prefilled. My all bank a/c are linked with Aadhar & Pan cards

    13. I am trying to file income tax return for ay 2021-22. TDS is showing but tax paid is showing as zero. Hence Refund is also not showing. Please tell how to file?

    14. Facing error while filing ITR-4. I do not want to opt for the new tax regime and selected “No” in the respective field in the form. The return is validated successfully but at the time of verification it shows the error “New tax regime u/s 115BAC can not be opted without furnishing Form 10IE or the details provided in ITR is incorrect”
      Anyone facing the same issue? Please guide as to how should I proceed.

      1. Hi Mam, were you able to find a solution to that error? I am facing the same error for AY 2022-23. Do let me know if you have a solution to that. Thanks.

    15. Error coming while validation of ITR-1

      “Please Enter a Valid Bank Name”
      All the banks Name are already prefilled

      1. On new IT TAX Portal – for Error during validating ITR-2 .
        For TDS 2 – Tax Deducted at Source on Income – TDS Credit relating to Self – selected as Self and not the other person or Spouse selected but still it gives error during validation that PAN is Mandatory.

        1. Same error today. I dont think they will do anything in net few days. Better to proceed by entering own PAN number to avoid any interest penalties if you have tax liability. If yours is a refund case, you can wait.

          1. After a new update of efiling 2.0 portal, o cant be download and view pan card which we applied previously. Its showing opyion for download and view, but it not getting click or not connecting request to destination host

    16. IN THE PREVIEW AND SUBMIT RETURN PAGE ,IN THE VERICATION PAGE,MY NAME IS NOT AVAILABLE THERE ,HOW WILL I DO ,ALL THE THINGS NEEDED LIKE PANCARD NO AND FATHERS NAME IS AUTOMATICALLY THERE,PLEASE HELP

    17. I am getting address mismatch in adhaar, PAN and profile
      Though all the data in adhaar and PAN are same in income tax e-filling portal it is not fetching the details correctly and causing the mismatch. Please advise on that.

      1. at the time of filling income tax return I am also facing ITD-EXEC2003 error. if you resolve it please guide me. thanks

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