What is The Income Tax Department ‘e-Nivaran’ Scheme?
The Income Tax department to promote the paperless environment launched ‘e-Nivaran’, a special electronic system to fast-track taxpayer grievances and ensure early resolution or redressal of their complaints.
A separate and dedicated window for grievance redressal in the Income Tax Business Application (ITBA), from now, this recently launched new smart electronic platform will handle the regular operations of the department.
How ‘e-Nivaran’ Scheme Works?
The facility’s electronic solution, ‘e-Nivaran’ will integrate all the online and physical complaints received by the department which will further be monitored by the Assessing Officer of the case up to the supervisory officers.
The e-portal is also capable of ensuring the related section or domain of the tax department to the concerned grievances. And quickly transfer the issue to the concerned department like for refunds and for the other IT matters of an assessee.
As per the higher priority of this issue, the CBDT had also brought a new mechanism where top officers of the department receive a specific quota of complaints to monitor and track, from their origin to the successful resolution.
A senior IT official said about the ‘e-Nivaran’, “The new system is called unified grievance management system and is acronym ‘e-Nivaran’. The system not only records the origin of the grievance on the electronic platform it works on, but it also keeps tracking it till it reaches its logical conclusion for final resolution,”
Through the efforts of Prime Minister Narendra Modi, the electronic solution system ‘e-Nivaran’ came into existence, a few months back, Mr Modi told the IT department to pace up the grievances resolution work, resulting IT department introducing ‘e-Nivaran’.
For all such departments which also have a public interface like the IT department, Mr Modi had also asked them to reduce this time duration from two months to one month. a new structure in the department to deal with these issues called–Taxpayer Services Unit, also created by the policy-making body of the Central Board of Direct Taxes (CBDT).
New Form ‘E-Nivaran’ From Income Tax Department
The Income Tax department will be launching a new form termed ‘e-Nivaran’ under the ITR form to manage taxpayer grievances in the best possible way. The issues related to the refunds and fillings will be notified to the taxpayers via emails and SMS.
Similar to the e-Income Tax Returns (ITRs) and other forms, the new form will be made public soon. It is the latest offering from the I-T department. The forms comply with the PAN number, email, and mobile number along with the taxpayer’s name. This information is to be filled by the user in order to receive hassle-free service from the department. The form also provides an area for mentioning grievances and other tax-related issues.
According to a senior official, “By using the new system, the taxpayer need not worry much and don’t have to visit the tax office as the system is made to ensure that the time gets saved. The ‘e-Nivaran’ project is interconnected to the department database.”
There is a facility for filing the new form either online on the official e-filing website or manually at the Aaykar Sampark Kendra (ASK), which is located across 260 cities in the nation. Once the form gets submitted successfully, the department releases a ‘Unique Grievance ID’ which can be used by the taxpayers to track their case.
Earlier this year, the Central Board of Direct Taxes (CBDT), the policy-developing entity of the Income Tax department, launched the unique ‘e-Nivaran’ module which ensures fast resolution of taxpayer grievances. The department has also released a new logo for ‘e-Nivaran’.
Current Procedure to Submit the Grievance in E-Nivaran Form
e-Nivaran Grievance Submission – Without Login, The taxpayer can submit the grievance by following the below steps
- Step 1: On the e-Filing Home page, click on the ‘e-Nivaran’ tab.
- Step 2: Select ‘Submit Grievance’ Two options are available:
- PAN or TAN Holder
- Do not have PAN or TAN
- Step 3: Select the ‘PAN or TAN Holder’ option, a text box is provided to enter PAN or
- TAN. Click on the ‘Submit’ button.
- Step 4: Select ‘Register with e-filing and Continue’, it will redirect to the Registration page.
- Step 5: Select ‘No thanks and Continue without registering’, it will redirect to e-Nivaran
form to raise a grievance. - Step 6: The taxpayer can preview and edit before submitting a grievance request.
- Step 7: Click on ‘Submit’, OTP will be sent to the respective email ID and mobile no given time to raise the request.
- Step 8: Click on ‘Validate’, the success message will be displayed along with the option to download pdf.
e-Nivaran Grievance Submission – Post Login
The taxpayer can submit the grievance by following the below steps
- Step 1: A link Submit Grievance is provided under an e-Nivaran tab.
- Step 2: Click on Submit Grievance and a Grievance Disclaimer pop-up will be displayed
- the taxpayer has to agree and proceed forward to raise a grievance.
- Step 3: The taxpayer has to enter the details click on Preview and submit.
- Step 4: The taxpayer can preview and edit before submitting a grievance request.
- Step 5: Click on Submit, OTP will be sent to the respective email ID and mobile no given during the time of raising the request.
- Step 6: Click on ‘Validate’, the success message will be displayed along with an option to download a PDF.
My refund calculated incorrectly (not as per the actual TDS mentioned in FORM 16), and the refund processed according to the wrong calculation. I revised my ITR and done e-verification through the different sites which has calculated the TDS exactly as per FORM 16. Meanwhile, I have received a refund as per the wrong calculation (which is not even 20% of the actual refund amount). My revised ITR status still shows e-verified successfully on the portal. Will I get the difference amount as per my revised ITR? please suggest further steps to get my TDS amount.
Please contact to Income Tax Department portal regarding this matter.
My refund was calculated incorrectly (not as per the actual TDS mentioned in FORM 16A & 26AS), and the refund was processed according to the wrong calculation. I lodged a grievance to the grievance cell of IT Dept. on 03 -04-2022 but do not get any feedback till now. Please let me know the next procedure.
How can I make a complaint against an employee off State bank of India Lucknow about her PROPERTY n rest details? A very very big Corruption was don by few EMPLOYEES off State bank of India indranagar bhootnath branch Lucknow during noot bande..
They have made PROPERTY from the amount they earned from Corruption done during noot bande..
I have all evidence.
For AY 2016-17, I have paid Rs 14200/- the advance tax on 31/03/2016 which resulted in Tax-Credit Mismatch, and on submitting the Online Rectification, the CPC Bangalore has corrected the same and the above tax paid by me is appearing in 26AS for AY 2016-17. But the Assessing Officer is yet to cancel the outstanding tax demand of Rs 14200/- for AY 2016-17. I have sent a letter to ITO to cancel the same for which there is no communication even after 20 days. Further, there is no response to my e-NIVARAN in this regard. Now, what should I do? Please guide me at the earliest.
I was received with 143 (1)(a) for the mismatch in Income between Form26As & ITR, I have responded the 143(1)(a) with section 10 exemptions (HRA, Prof tax, LTA, Medical allowances) which I missed to mention in original ITR. CPC responded saying these reasons are unacceptable and again raised same 143(1)(a), I again responded the same.
Now My ITR is processed with 143(1) demanding tax for this exempted income. How should we deal with this when we get replay saying “unacceptable” & not giving further reasoning for not accepting the response. All the deductions are present in FORM16.
As now return forms have changed so you need to show bifurcated details of salary while filing the return of income i.e. basic salary and all other allowances need to be shown separately in return.
U/s 154. I have a similar issue with the deductor made an error in 26AS sec. head by placing 194J where it should be 194Ib. The deductor had revised the 26AS to the correct Sec. Head 194Ib. My response was. “To reprocess the ITR base on the revised 26AS.” Then I got notice u/s 245 where I sent attachment a letter showing the calculation and copy of the Revise 26AS and mentioned to reprocess the ITR base on the revised 26AS. Then an email was received to approach JAO. The AO states PAN & AY not transferred to ITBA. Lo! & behold CPC just deduct the demand from the refund without knowing if the AO did reprocess or CPC did reprocess. To aggravate the situation now I get another notice u/s 245 (220(2) for recovery of interest on the demand already deducted by CPC. obviously, I will disagree again. Several e-mails were sent to the AO with attached documents through emails, no reply. The phone is not being answered. In fact, did also make an application to Aaykar Sampark Kendra, personally have also met the AO 3x. This issue has been going on for a good 3 years now. Frustrating and feel being rubbed of my refund.
Please contact to portal regarding this
I raised e-nirvana grievance, it was closed by asking for some documents and by marking the grievance as ‘completed’! I expected it to be open as they have asked for documents. Anyway, I created again the same grievance by including the requested documents. It has been about 3 months but there is response yet. It’s really frustrating to wait so long without any update.