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Most Common Technical Errors on New ITR e-Filing 2.0 Portal

Technical Errors on New Income Tax Web Portal

The income tax department launched the new website of Income Tax on June 7th, 2021. The website is having various technical problems since its launch. One of these is the problem related to ITR, Let’s know it in detail here.

Various Errors Related to ITR

People were excited about the new Income Tax website but after the launch, they are facing various problems with it. The long list of problems also includes problems related to ITR filing, due to which people are getting frustrated. It is obvious that ITR filling is one of the main functions of the Income Tax website along with other functions. But right now the website is not able to perform its main function properly.

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    Latest Update

    • The Department of income tax directed Infosys regarding the fresh technological problems from the income tax e-filing portal. read more
    • The CBDT informed the Gujarat High Court that the developer team has to fix the several glitches faced by the taxpayers while uploading audit reports and filing returns on the new e-filing portal. They also said, there was no relief on interest for the late filers.

    Some ITR Problems Taxpayers Are Facing

    • Error Downloading Form 26AS
    • Offline Utility Not Properly Working
    • Difficulties in Making Tax Payments
    • Income Tax Portal Loading Issues
    • Errors Facing in Prefil Data
    • Income Tax Portal Server Issues
    • 26AS Page and AIS Not Access
    • Website Crashing Problem
    • Challan Payment Failed (error code ITD-EXEC2002)
    • Unable to receive Authentication Code
    • Issues While Working for Form 15CB
    • System error: Cannot Claim Both 10(13A) and 80GG Deductions
    • Errors are circulating on the portal while filing income tax returns as several taxpayers are complaining via Twitter
    • ITRs for different financial years are not being downloaded in PDF format
    • Filed ITR receipts are not being downloaded
    • If I try to do ITR verification by selecting ‘self’ in the capacity, then the name disappears and shows a validation error

    Note: Recently the analysts and researchers have found that all these problems are solved and these issues are below 60% with the recent updates. However, there are refund issues still on the portal taxpayers and clients are reaching out to authorities for a better solution.

    Karnataka CA Association, representing a significant number of tax professionals, raises concerns with the CBDT about 11 glitches in the Income Tax portal. The below issues are causing problems for both chartered accountants and their clients during the tax filing season

    • Difficulty to Login Income Tax E-Filing 2.0 Portal
    • Error to Download 26AS, AIS and TIS Forms
    • Difference in Pre-Filled Data
    • Not Submitting Responses Regarding AIS and TIS in the Portal
    • Face Problems in Password Resetting
    • Problem to Face Generate Challan for Tax Payment
    • Error Messages Appear When Submitting the ITR for Filing
    • E-Verification of the Fixed Income Return Is Difficult. Multiple OTP Generation
    • Problem to Face Download ITR Receipt

    Login Problems on New Tax Portal

    Whenever a user is trying to log in to the new website of Income Tax, they face the problem of login failure multiple times. Sometimes the website is also notified that the password is wrong. But if you want to change the password, then the forget password option is not working. Even if this option works, then there is a problem in getting the OTP. That is, you have to face all the problems regarding the password.

    Problems with PAN Card

    Another problem is that, whenever a user is trying to validate any of his information by visiting the new Income Tax website, he is seeing a data mismatch error. This means that the information entered by the user is not matching with his PAN card, while everything is being entered correctly. People are having one more problem related to PAN cards as the website is showing many PAN numbers as invalid, but these same PAN numbers are doing well on the old website.

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    Disclaimer:- "All the information given is from credible and authentic resources and has been published after moderation. Any change in detail or information other than fact must be considered a human error. The blog we write is to provide updated information. You can raise any query on matters related to blog content. Also, note that we don’t provide any type of consultancy so we are sorry for being unable to reply to consultancy queries. Also, we do mention that our replies are solely on a practical basis and we advise you to cross verify with professional authorities for a fact check."

    Published by Sourabh Kumar (Ex-Employee)
    Sourabh Kumar is Tech Influencer who wants to explore new fields, Documents and represent his gained knowledge to the world. He is having a vast experience in writing content in Technology, Social Issues, and the education field. Interest in learning new things and sharing observations and knowledge brings him to SAG Infotech as Content Writer. View more posts
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    871 thoughts on "Most Common Technical Errors on New ITR e-Filing 2.0 Portal"

    1. I got an defect notice and i try to revise and submit and always getting ” Invalid Receipt number. Please retry and enter correct acknowledgement number. Did any one got this error and how to fix this ?

    2. [#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key

    3. [#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key

    4. [#/ITR/ITR4/TDSonOthThanSals/TDSonOthThanSalDtls/0/DeductedYr: Select is not a valid enum value];#;Please contact the developer of your utility with the error key

      Getting this error, Can anyone help !!?

    5. While filing ITR 1, the following error shows up
      ” The date should be before 01/04/2024 for AY- 2024-2025″

      1. [#/ITR/ITR4/ScheduleBP/FinanclPartclrOfBusiness/OtherAssets: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

        1. I was also getting same error, you need to go to dashboard and do the resume filing.
          Verification when done from draft is working.

    6. [#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key

      1. I was also getting same error, you need to go to dashboard and do the resume filing.
        Verification when done from draft is working.

    7. While filing ITR 5 offline the following error message is coming
      [3/ITR/ITR5/PartA_Gen1FilingStatus/ItrFilingDueDate:/202Jul-31 is not a valid unu,m dfate]

      Please contact the developer of the Utility

    8. While filing ITR 5 offline the following error message is coming
      [3/ITR/ITR5/PartA_Gen1FilingStatus/ItrFilingDueDate:/202Jul-31 is not a valid unu,m dfate]

      Please contact the developer of the Utility

    9. [#/ITR/ITR2/TaxReturnPreparer: required key [IdentificationNoOfTRP] not found, #/ITR/ITR2/TaxReturnPreparer: required key [NameOfTRP] not found];#;Please contact the developer of your utility with the error key

      THIS ERROR CAN BE RESOLVE AFTER GOING TO DASHBOARD AND SELECT RESUME FILLING OPTION AND THEN VERIFY THE SAME

    10. #/ITR/ITR3/TaxReturnPreparer: required key [IdentificationNoOfTRP] not found, #/ITR/ITR3/TaxReturnPreparer: required key [NameOfTRP] not found];#;Please contact the developer of your utility with the error ke

      when already TRP option is selected NO

      1. Filled and validated via system and encountered the same issue. However, it worked for me by switching the devices from laptop to mob. Should work for others as well

        This case could be applicable for all ITR not found cases.

    11. My ITR1 validation successfully done, no error found.
      But when I am proceeding for ITR verification, getting below error :

      #ITR/ITR1/Refund : Key required [BankAccountDtls] not found];, Please contact the developer of your utility with error key .

      Can anyone please advice – what can be done to resolve this issue.

    12. [#/ITR/ITR3/TradingAccount/OtherIncDtls/0: required key [NatureOfIncome] not found];#;Please contact the developer of your utility with the error key

      how to rectify the error

      1. same error is coming when I tried to verify and submit through desktop utility. And error-“Something went wrong, please try again” is coming when tried submit direct online. Please help

      2. I am facing the same problem when filing ITR 2 under old regime. ITR 2 under new regime going through without any issue.

    13. [#/ITR/ITR4/IncomeDeductions/UsrDeductUndChapVIA: required key [Section80DD] not found, #/ITR/ITR4/IncomeDeductions/UsrDeductUndChapVIA: required key [Section80U] not found, #/ITR/ITR4/IncomeDeductions/DeductUndChapVIA: required key [Section80DD] not found, #/ITR/ITR4/IncomeDeductions/DeductUndChapVIA: required key [Section80U] not found];#;Please contact the developer of your utility with the error key

      1. how to solve this error
        [#/ITR/ITR1/ITR1_IncomeDeductions/UsrDeductUndChapVIA: required key [Section80DD] not found, #/ITR/ITR1/ITR1_IncomeDeductions/UsrDeductUndChapVIA: required key [Section80U] not found, #/ITR/ITR1/ITR1_IncomeDeductions/DeductUndChapVIA: required key [Section80DD] not found, #/ITR/ITR1/ITR1_IncomeDeductions/DeductUndChapVIA: required key [Section80U] not found];#;Please contact the developer of your utility with the error key

      2. I was also getting same error, you need to go to dashboard and do the resume filing.
        Verification when done from draft is working.

      3. is this solved please help……..

        [#/ITR/ITR1/ITR1_IncomeDeductions/UsrDeductUndChapVIA: required key [Section80DD] not found, #/ITR/ITR1/ITR1_IncomeDeductions/UsrDeductUndChapVIA: required key [Section80U] not found, #/ITR/ITR1/ITR1_IncomeDeductions/DeductUndChapVIA: required key [Section80DD] not found, #/ITR/ITR1/ITR1_IncomeDeductions/DeductUndChapVIA: required key [Section80U] not found];#;Please contact the developer of your utility with the error key

    14. Getting the following error, PAB details entered etc is correct [#/ITR/ITR2/ScheduleTDS3/TDS3onOthThanSalDtls/0: required key [PANOfBuyerTenant] not found];#;Please contact the developer of your utility with the error key

          1. I being super senior citizen tried to pay tax on line through authorised bank kotak Mahindra
            Bank six attempts failed.it was not
            Going through ITD Bank has sent
            OTP to my mobile and tried to pay
            It didn’t work A

      1. #/ITR/ITR2/TaxReturnPreparer: required key [IdentificationNoOfTRP] not found, #/ITR/ITR2/TaxReturnPreparer: required key [NameOfTRP] not found];#;Please contact the developer of your utility with the error key. How to resolve it

        1. Did you got solution on this?
          [#/ITR/ITR2/ScheduleTR1/ScheduleTR/0: required key [TaxIdentificationNo] not found];#;Please contact the developer of your utility with the error key

        1. Sir,
          While i am Proceeding to validation, i m facing this error ”
          1. Date of Form 10IA and Ack number of Form 10IA provided in schedule 80DD/Schedule 80U should match with efiling DB filed for claiming section 80DD/Section 80U”
          please help to resolve the error.

      1. Did you find how to resolve
        In Schedule Salary, at Sl. No. 3 “exempt allowance” no drop down can be selected more than once

        1. Yes, It was resolved after removing the unused fields next to HRA exemption section. It was showing as zero values, those are deleted. It worked out then.

        2. Logout, and resume filing. Select No option in all other exemptions other than applicable deduction. Then it will work.

      2. Just delete those empty drop down’s and also fill the empty fields with a min value of 1. It should get us out of it.

    15. error: request could not be completed in absence of response from uidia, please retry after sometime.
      While verifying my ITR through adhaar

    16. ERROR OCCURED : PLEASE ENTER RETURN FILLING DATE.

      ISSUE FACING WHILE FILLING ITR. KINDLY RECTIFY.

    17. I am getting the following error;
      #/ITR/ITR2/PartB_TTI/Refund/BankAccountDtls/AddtnlBankDetails/0/AccountType: NO is not a valid enum value];#;Please contact the developer of your utility with the error key
      Please help to resolve

    18. we have faced this problem 2 times while making tds payment today . Our 2 challan still pending for payment today was the last day of payment .please guide what to do.
      Error
      “you have exceeded the limit to invoke the service on this network. please try after 8 hours.”

    19. I am getting the below error

      [#/ITR/ITR2/ScheduleS/AllwncExemptUs10/AllwncExemptUs10Dtls/1:
      required key [SalNatureDesc] not found]
      Please contact the developer of your utility with the error key

      1. I’m also getting same error from offline utility while trying to validate the updated return. Can you please help on how you fixed this issue?

      2. I am also getting same error ‘EF21004’ while validating return on the Income tax website ,but nothing is mentioned in description about error type neither hyperlink working. Tried installing utility 3-4 times as told by income tax customer service person, but still same error. Anybody knows solution for this error correction.

    20. we getting an below error

      Error : Please correct the below mentioned error(s) in the uploaded json and try again.

      Caught Error Description as null

    21. i am getting below error while registering ID in IT returns portal.

      ERROR:Name enterned is not as per PAN.

    22. Hey ,
      When I am trying to get the OTP for e verification it throws an error that your PAN is not linked with adhaar but in profile when i am linking the adhaar it is already linked with my PAN

    23. How to fix :
      Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, Amount that can be claimed for category “Self with disability” u/s 80U should be equal to is 75,000

      Please help !

    24. While moving to new regime, we have to fill Form10IE.After all the data fields which are either prefilled or filled by me, it asks me to generate otp for aadhar verification. Once done with the verification, it says “submission failed- invalid input” without giving any reason. Please help.

      1. I found it extremely difficult to file Itr 2, on behalf of my son in law. Unlike the previous portal which was user friendly, the present one is a most useless, unhelpful portal. This present one should be scrapped and replace it with the old one with some modifications if required. Heavy penalty should be levied on the latest software provider.

    25. Error while verification : Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, Amount that can be claimed for category “Self with disability” u/s 80U should be equal to is 75,000

      Fix: Download json and click on validate the error goes away. why these kind of errors are not fixed by Infy

      1. I resolved this issue by going to the Schedule of Chapter VI-A. In the C-D deductions, uncheck the 80U deduction.

        1. Please change your web browser, login and processed to validate and you would be done. Or if you do not have another browser, logout, clear cache, relogin and try ….

      2. Finally I have finally found a solution for all such problems, don’t keep Text Boxes Blank put value as “0” in all such Text Boxes in the schedules (like 80U, 80DD)

      3. same error , even after trying for second day , today its not logging only may because of huge load on server…

      4. You may have selected “Yes” for any other deductions in the Schedule quiz. (this is where sections 80 U, DD, etc are mentioned). Select “No” in case you are not claiming any of those and the problem will resolve.

        1. TaxReturnPreparer: required key [IdentificationNoOfTRP] not found, #/ITR/ITR2/TaxReturnPreparer: required key [NameOfTRP] not found];#;Please contact the developer of your utility with the error key

      5. Thanks yaar, your suggestion ‘Download json and click on validate the error goes away’, really helped me and I could verify it immediately.

    26. error , Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, In Schedule VI-A, assessee has claimed deduction u/s 80DD for dependent person with disability should be equal to Rs.75,000

      1. Go to Schedule VI-A. Under 80 DD claim 75000, Save and confirm. Go back to Schedule VI-A and delete 80DD. It worked for me. In fact I had 2 errors 75000 in 80 DD and 75000 under 80U. Did both separately and could proceed to verify and submit returns. Hope it will work for you too.

        1. thank you Mr.Govind. Your suggestion worked for me. Initially i was thinking why i have to enter first then delete the same. I dont know the technicality behind it. But it worked for me also. Once again thanks

        2. Thank you, Govind. It worked. Entered the section 80DD with the value. Confirmed it. Went back and deleted and confirmed it again. And it allowed me to file the return.

        3. Thank you Govind, I also faced the 80U and 80DD errors in after validation successful and before verification in ITR 2.

          Manually adding them in VI-A and deleting them again helped to proceed verification without errors. Thank you!

        4. Yes, It worked for me as well. Perfect solution to fix 80DD and 80U section issue. It’s bug which never tested by Infy.

        5. Thanks this works…One can simply select the deduction which is causing error and delete it (if not claimed)

    27. I was facing error. The column of error was blank. I could not figure out the reason for error. I downloaded the json file and opened in offline filing menu. The error was displayed clearly. Worked on the error and filed the return online. Posting for information and for those who come across similar error.

    28. I am getting the following validation error for online as well as the offline Excel utility ( after uploading )json file. All the sheets of the excel are validated and no errors.
      This is in the House property schedule. Even the total share is coming to 100%.

    29. When I click on Calculate Tax in Part-b TI TTI, getting error repeatedly that enter amount of tax deducted at source and tax collected at source in income details, where I have entered all. Can some one help. Regards.

    30. I fixed all the errors in ITR 2 (error was in the quarterly breakup of the dividends), the validation is successful but still I am not getting the button to submit.
      What could be the issue?

    31. I am getting this error while filing ITR 3 online.

      [#/ITR/ITR3/TradingAccount/OtherIncDtls/0: required key [NatureOfIncome] not found];#;Please contact the developer of your utility with the error key

      1. Hi, I’m also facing the same error in ITR 3. If you got the solution then please help me out with the same.

        1. #/ITR/ITR3/TradingAccount/OtherIncDtls/0: required key [NatureOfIncome] not found];#;Please contact the developer of your utility with the error key

          pl help how to resolve problem

      2. “This error is due to the other validation errors listed by others in the conversation. once that is fixed, this error goes away.

        To fix the validation errors for 2 items:
        1. Sec 80U related error –> go and delete the schedule for 80U in Section VIA. clear cache, temp files, reboot machine and relogin
        2. Sec 80DD related error –> go into section VIA, add 80DD schedule with 0 value. Save and confirm. validate and verify –> this worked for me.”

    32. It is showing error “Fixed amount of INR 75000 can be claimed for category ” Dependent with disability” u/s 80DD subject to GTI.” at the time of verification .

      There is no validation error.

      1. I was also facing the same issue. Just select deduction u/s 80dd in schedule VI A and leave it zero and confirm. the error will be removed.

        1. Tried selecting “select deduction u/s 80dd in schedule VI A and leave it zero”. But still getting this error. “Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, In Schedule VI-A, assessee has claimed deduction u/s 80DD for dependent person with disability should be equal to Rs.75,000”.

          1. FIRST PLEASE ADD AN AMOUNT EXACTLY SIMILAR TO THE AMOUNT OF ERROR BEING SHOWN AGAINST 80DD. SAY THE ERROR CONTAINS RS. 75000 THEN PUT 75000 OR 125000 (IF THE ERROR SHOWS SO) AND SAVE AND VERIFY THE RETURN. IT WILL REMOVE THE ERROR. NOW GO BACK AND DELETE THE 80DD TAB THAT YOU ADDED EARLIER AND SAVE AND CONFIRM SCH VIA AGAIN. ON VERIFICATION THE ERROR WILL BE REMOVED.

          2. After the error is received. Click on ‘Download JSON’.
            Post that the validation error will go away.

            Then you can submit return.

            Thanks

            1. Thanks a ton for this Jugaad !!!

              This worked for me (I tried a lot of add/delete etc. 80-whatever- none of them worked – Finally I tried this download-JSON option and after that, it worked!)

          3. May i know if this is resolved. I am getting the same error even if i haven’t selected anything under 80DD. In fact 80DD itself isn’t shown under schedules even to select

      2. itr2 error

        It is showing error “Fixed amount of INR 75000 can be claimed for category ” Dependent with disability” u/s 80DD subject to GTI.” at the time of verification .

        There is no validation error.

      3. i have also facing this type of error i have file 3 to 4 time but till same error shown in return

        If option No is selected for ‘Are you opting for new tax regime u/s 115BAC?’ and In Schedule VIA, if Resident assessee has claimed deduction u/s 80U for self with disability then amount should be equal to Rs.75,000

        1. Go To Schedule VI-A and Part C, CA and D, if u see 80U delete it and confirm
          Then logout and login again then the validation. This worked for me

          1. One more edit, go to the salaries section and check if any entries need to be deleted similar to above. In fact try for all the other schedules. My error was in the salaries section and it was showing the below message along with the above error:

            #/ITR/ITR2/ScheduleS/Salaries/0/Salarys: required key [IncomeNotifiedOther89A] not found];#;Please contact the developer of your utility with the error key

      4. The solution is that you:
        1. go to Schedules.
        2. Open Schedule VI-A
        3. Expand Part C, CA, and D. Here you’ll find an entry “Deduction under section 80USelf with disability” with value 0.
        4. Select this entry and click the red Delete button.
        5. Click Confirm at the bottom of the page.
        6. When you validate you will still get Category B/D defect error but it will allow you to upload and submit the return.

      5. “To fix the validation errors for 2 items:
        1. Sec 80U related error –> go and delete the schedule for 80U in Section VIA. clear cache, temp files, reboot machine and relogin
        2. Sec 80DD related error –> go into section VIA, add 80DD schedule with 0 value. Save and confirm. validate and verify –> this worked for me.”

    33. i am facing constantly the error In Schedule VIA, deduction u/s 80DD, “Dependent with Disability” cannot be more than Rs 75,000

      1. I am facing the same problem. The error i am getting is “In Schedule VIA, deduction u/s 80DD, “Dependent with Disability” cannot be more than Rs 75,000”

        1. Same error when filing ITR2 online. The bug is not removed.
          Surprising why this is being picked in the first place.
          neither the URL works for correcting the same.
          Not sure how to raise a services ticket of buggy tool with IT dept

        1. Reverify salary breakup.
          If any amount is zero (in my case, it was Prerequisites), just delete them and then reverify. it will go away.

      2. To fix the validation errors for 2 items:
        1. Sec 80U related error –> go and delete the schedule for 80U in Section VIA. clear cache, temp files, reboot machine and relogin
        2. Sec 80DD related error –> go into section VIA, add 80DD schedule with 0 value. Save and confirm. validate and verify –> this worked for me.

    34. If you get an error – “Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed Rs20 lakhs”
      Verify that gratuity field and amount is correctly added under the Gross/head salary.
      Delete the Gratuity exemption field, and add again.

      1. on verification system says Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, Amount that can be claimed for category “Self with disability” u/s 80U should be equal to is 75,000
        where as I have not claim any deduction u/s 80U

        1. Are you still getting the same error? I am also getting the same error? How to resolve that> I have deleted 80 U Section from Schedule VI. Still getting the error

          1. REFORMATTED
            I too had nightmare with such a bad tool. For me too deleting 80U didn’t resolve.

            Indeed lost a lot of time refilling and bumping into the same error.

            Finally what saved me goes as follows:

            * I downloaded the json file at the last stage of the online filling option.

            * Then download the offline tool from https://www.incometax.gov.in/iec/foportal/sites/default/files/2023-07/ITDe-Filing-2023%20Setup%201.1.3.zip

            * Unzip it.

            * Launch the *.exe application.

            * Then load the json file (previously downloaded from the online interface).

            * All the information filled online stays intact. You just need to go through each schedule and confirm each.

            * NOTE: Ensure to deleted 80u from Schedule VIA

            * On the last step, validation succeeds through the offline tool and the proceeds to e-verify and submit.

            So the offline tool works rightly with the 80u deletion from Schedule VIA whereas online interface continued to TROUBLE ME.

            P.S: I DON’T UNDERSTAND WHAT KIND OF TESTING IS DONE TO RELEASE THIS ONLINE TOOL TO THE END USER. WHOEVER TAKES THE BLAME NEED TO BE PENALIZED FOR DRAINING TAX PAYER FOR THEIR ENERGY AND TIME ON SUCH BAD ERRORS WHICH IS ATTRIBUTE TO THE TOOL PROVIDED.

            1. you can try to resolve this error. I was also getting 75000 80u error.
              then got one youtube video.
              go to schedule VI , ADD 80U enter 0 and then delete or leave it like that. then if you go to validation it will be ok.

          2. I am also facing the same issue, while it is not relevant to me. Pls Suggest.
            Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, In Schedule VI-A, assessee has claimed deduction u/s 80DD for dependent person with disability should be equal to Rs.75,000

        2. Please go and check your deductions VI-A, in Part C&D you should have an entry with 80U. Remove it. The error will come even if you have entry with Amount of ‘0’

        3. same error is flashing in ITR 2
          on verification system says Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, Amount that can be claimed for category “Self with disability” u/s 80U should be equal to is 75,000
          where as I have not claim any deduction u/s 80U
          what is the solution

          1. How can you check when you submit online? you can only review the ITR pdf document. This bug has to be resolved by IT Team.

        4. Please check Part C & D of Schedule VI A, there is a default 80U section added in there under 80TTA, please delete it, the error will be resolved.

            1. I also got same error and resolved myself by clicking any other claim under salary Yes clicked all and mentioned 0 and save. after that i previewed and submitted.
              thank you all

      2. How to fix gratuity validation error in ITR-2, gratuity is 20 lakh (as per limit) and exemption also is showing 20 lakh. Still, there is a validation error. What to do?

    35. I am getting below error even though i am not entering any allowance u/s 10(13A):
      Error: In Schedule S, If Exempt allowance u/s 10(13A) – House rent allowance is claimed, then deduction u/s 80GG cannot be claimed more than Rs. 55000.

      Please help

    36. The above comments helped
      1. Close the existing dropdown
      2. Click “Add Another” cutton
      3. Choose “Gratuity” and add the value
      4. Go to last page
      5. Proceed with validation
      6. If you try to go to previous page again just to verify other details, please perform from step 1-5 again. Worst site, it need to be done again, else you will get the same exception

    37. I am getting validation errors Itr 2
      1. Even though I did not take deduction of 80U
      Its showing error as
      80U deduction cannot be more than 125000
      Please help me out of this

    38. Getting the error

      [#/ITR/ITR1/ITR1_IncomeDeductions/OthersInc/OthersIncDtlsOthSrc/1/OthSrcNatureDesc: LTR is not a valid enum value];#;Please contact the developer of your utility with the error key

      what is the solution

      1. PLEASE DELETE ALREADY DECLARE INCOME FROM OTHER SOURCE AND RE ENTER AS PER FORM 26AS / FILL AS ITIS

        1. [#/ITR/ITR1/ITR1_IncomeDeductions/OthersInc/OthersIncDtlsOthSrc/1/OthSrcNatureDesc: LTR is not a valid enum value];#;Please contact the developer of your utility with the error key

          I have tried the below instruction but again getting error

          PLEASE DELETE ALREADY DECLARE INCOME FROM OTHER SOURCE AND RE ENTER AS PER FORM 26AS / FILL AS ITIS

      2. A[4/ITR/ITRI/ITRI IncomeDeductions/Othersing/OthersincDils

        OthSrc/D/DthSrcNatureDesc: LTR is not a valid enum value);#;Please contact the developer of your utility with the error key

        O

    39. ITR 3
      If user is rectifying the error, user needs to click on error hyperlink to rectify and not back button

      Validation completed -1 Errors Found
      Please rectify the error to proceed further

      Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      S.No. Error Description Suggestion
      1
      .
      In Schedule VIA, deduction u/s 80U in the category ‘Self with Disability’ cannot be more than Rs 75,000 or GTI whichever is lower

      1. Iam getting validation errors Itr 3
        1. Prescribed allowance under 10(14)(ii) cannot be more than basic salary
        2. Even though I did not take deduction of 80U
        Its showing error as
        80U deduction cannot be more than 125000
        Please help me out of this

          1. Hi All,

            For ITR2, the Online Utility is not ready. So I used Excel based utility.
            I am not able to enter the Foreign assets in FSI and FA schedules.

            How to enable ? Any suggestions please ?

            Thanks in advance.

            Regards,

            Kiran

    40. Am getting the following error.
      Validation completed -2 Errors Found
      Please click on respective error description to resolve the error and to proceed further

      I do not have any taxabvle income but I ger error to say enter gross receipt. When I enter gross receipt, it’s asking me to fill TDS decucted. If i mention ‘0’, it again shows error. What to do

        1. even the registration is completed in e filling and full details including name pan adhar adress bank acount everything validated but while filing return its not showing first name middle name pan adhar in the personal information even there is no edit option to write there so return is not processing furthur

      1. You can go back and SELECT the account for which TDS to be entered. There is a delete option next to Edit. Use delete option and delete the Account (against which the error is shown) itself.

    41. [#/ITR/ITR1/ITR1_IncomeDeductions/OthersInc/OthersIncDtlsOthSrc/1/OthSrcNatureDesc: LTR is not a valid enum value];#;Please contact the developer of your utility with the error key
      Any suggestion to resolve this issue

          1. Yes sir Solved, and also Delete the prefilled income from other sources, and give it manually with description from the source which you earned.

    42. DEAR SIR
      IAM ALSO FASING (#iITR/IR4/PERSONAL INFO/ADDRESS/MOBNUMBER EXPTED NUMBER FOUND :STING) PLEASE GIVE SOLUTION SIR

      G SANJEEV
      TAX CONSULTANT

      1. I am assuming this error appears on the utility. If you upload the json to the web based portal you will get a better error description. I kept getting ef21004 but on the web portal it showed:
        Filing section is selected as 139(8A), but sections related to 139(8A) are not filled in xml/json.

    43. (#/ITR5/ScheduleAMTC/ScheduleAMTCDtIs:expectedmaximum item count:11,found : 19)# please Contact the developer of utility with the error key.

      1. While i uploading the JSON file the error will be . please Contact the developer of utility with the error key.
        Please help me if there is any solution

    44. [#/ITR/ITR3/TradingAccount/OtherIncDtls/0: required key [NatureOfIncome] not found];#;Please contact the developer of your utility with the error key

      1. “PLAcntPrepSchedVICompAct”: “N”,
        “PLAcctFlg”: “N”,
        “PLAcntPrepAsperAGM”: “N”,
        i think No should be changed to N or Y

    45. Facing This Problem

      #/ITR/ITR6/ScheduleMAT/PLAcntPrepSchedVICompAct: Yes is not a valid enum value, #/ITR/ITR6/ScheduleMAT/PLAcntPrepAsperAGM: Yes is not a valid enum value];#;Please contact the developer of your utility with the error key

      1. [#/ITR/ITR6/ScheduleMAT/PLAcntPrepSchedVICompAct: Yes is not a valid enum value, #/ITR/ITR6/ScheduleMAT/PLAcntPrepAsperAGM: Yes is not a valid enum value];#;Please contact the developer of your utility with the error key

        please help to resolve this error

    46. [#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key

        1. [#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key

            1. “[#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key”

              but My Bank Account Validated and EVC Enabled still getting above error again and again

          1. same error in filing ITR 4
            [#ITR/ITR4/Personalinfo/address/phoneno:requird key [phone no] not found
            Kindly give solution if you get solutions
            Thank you.

          2. Just go to ITR site and do not resume last return which is you filled recently just click to New ITR filing and refiling all of your data and submit the same your ITR will be done with this process.

      1. You have to go back to bank details page and add bank details. If it is already added then when you try to add again it will give error and start reflecting.

    47. Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further. with error description EF20052. Please help me on this

    48. Trying to Login with an OTP linked to my adhar card but even after multiple attempts i’m unable to do so as i never received any OTP in my registered phone number.

      Please suggest an alternative way to login to the portal.

    49. I am getting the issue while filing ITR2 and click on last screen on button Proceed to verification.
      Bad request Request: Post foitrvalidations2223medservice.iec.svc.cluster.local:8381/api1.0.0HTTP/1.1

      1. Hi,
        Please recheck incase you have used any other language alphabets. I got the same error and when i reviewed, i realized i used a German alphabet under the address block and changed it back to English. It worked ! i could submit it.

    50. I think there is no need to give refund amount in TRP section because its not filed
      by TRP. Refund from previous page should be considered.

      This worked for me, but please double check this at your end.

    51. Can’t verify after successful validation. Upon successful validation when I click on ‘Proceed to verification’ it does not do anything. Tried multiple times. Stuck! 🙁

        1. Original acknowledgement number is not getting validated in revised return.
          When I file the revised return it says “Invalid receipt number. Please retry and enter correct acknowledgement number.” Tried multiple times with different utilities to generate the JSON file.

    52. Hi guys, Facing issue while filling ITR 5 excel utility received an error not saying “invalid hash value identified modification to itr details outside utility is not allowed”….if anybody has a solution for the same.

    53. I am getting below error when trying to submit ITR:
      [#/ITR/ITR1/TaxPayments/TaxPayment/0/DateDep: string [NaN-NaN-NaN] does not match pattern ([12]\d{3}-(0[1-9]|1[0-2])-(0[1-9]|[12]\d|3[01]))];#;Please contact the developer of your utility with the error key

      It seems the date of deposit for advance tax payment is not being picked correctly. Has anyone else faced this and how to rectify this?

        1. By any chance are you guys facing this issue in MacOS or safari browser?
          I think it is happening because in “Tax Paid” section, for self Tax Payment – Date of deposit should be DD-MM-YYY, example 29-07-2022; But it seems to be taking in DD-MONTH-YYYY format, which is 29-Jul-2022 and the same is not able to verify at last step.
          Try it in a different browser/OS and see if it fixes the problem.

      1. Any Luck? with the error, Even I am unable to submit

        [#/ITR/ITR1/TaxPayments/TaxPayment/0/DateDep: string [NaN-NaN-NaN] does not match pattern ([12]\d{3}-(0[1-9]|1[0-2])-(0[1-9]|[12]\d|3[01]))];#;Please contact the developer of your utility with the error key

      2. Try using different browser, the issue mostly happening in Safari, Firefox & Opera.
        Best browsers – Google Chrome, Microsoft Edge.

      3. Yes, I am also facing similar error during e-verify and it seems this is only to the tax payers who have paid the selft assessment tax. This is rediculous that Infosys couldn’t do the test of system well. IT systems are never smooth like before but such software glitches are just not acceptable before being released to general public and critical stakeholders are more in nature.

      4. I am getting same error

        after paying the additional demand using ” Pay Now”.
        then the details of receipts are entered in “Tax Paid …. Advance tax and Self assessment ” option.
        At the time of submit this error appear.I think the date field is having an issue here. I could not resolve yet.

      5. I faced same problem but after multiple tries on Mac Safari, I logged in at google chrome and finally succeed to file. Try this, may work.

      6. I was facing the same issue. Changed the browser from safari to chrome to login into my account and it got resolved.

      7. It’s SAFARI. Pls use CHROME / FIREFOX or some other browser.

        If you cross checked your info for any copy paste errors then browser is the culprit!

      8. Hi Rajat, I was also facing the same issue yesterday, however when I tried today it worked but its too late for me now. I have to pay the delay fee now. is it sorted for you now?

      1. Even I too getting same message, when we check IT Call center they asked to send a detail mail to helpdesk, so far no reply….

    54. After getting the ITR 2 validated with no errors, at the time of proceeding to verification, the following message appears.
      POST foitrvalidations2223medservice.iec.svc.cluster.local:8381/itrintval2223/api/1.0.0 HTTP/1.
      What is the meaning of this message and how to sort it out.

          1. Which all fields did you find had bad characters? I checked but am not able to find. Would be helpful to know please.

            1. Guys, finally solved the issue. In some of the data that is prefilled there is an illegal character. So search each and every field that has been prefilled.

            2. Struggled with same problem for 3 days. There was a special spanish character “ó” in one of the addresses in Schedule FSI which was causing the error. Replaced it with normal alphabet “o”. So check if there is any é or ó etc anywhere and replace it.

      1. Hi,

        I had faced the same error but was able to resolve it. You have to walk through each field and check if there are any foreign characters ( In my case, I had copied the address which had a german letter in between). I removed it and this worked. So make sure all the fields, especially copied and auto-filled ones are right, character by character
        Also, you can reach out to “orm@cpc.incometax.gov.in” for any help, they actually called us back for help and if required they would do web conferencing as well.

      2. Issue:
        After successful validation of ITR 2, there was an error for Process for Validation as “POST foitrvalidations2223medservice.iec.svc.cluster.local:8381/itrintval2223/api/1.0.0 HTTP/1.”

        Solution: In my ITR 2 form, in one of the schedules I had a foreign address as “… République” which is a French word and has special char as ” é ” due to which the error was generated. So, I just replaced ” é ” with English ” e ” or République with “Republique” and then followed the same steps for verification and there was no error. I hope this will help you. Good luck!

    55. Those who have designed the new website must be very incompetent fellows. Worse is that Directorate General (Systems) and CBDT gave work to incompetent fellows and launched the website without ascertaining that it does not cause any problem. Despite filling quarterly break up of ST and LT capital Gains, I am getting message of errors.

          1. I did the same- deleted one account which was not validated but error is still pesisting. All bank accounts are now validated

          2. Thanks for lot for this suggesting. Removing failed back account details solved this strange error “EF20052”. This error kept me anxious for 1.5 hours. Thanks Ajaidka!!

      1. As suggested by one user, I removed the ‘not validated ‘ bank accounts from schedule Gen. I was able to file it. One other user has also benefited from this suggestion. You may also try.

      1. Last name mandatory error is shown in itr validation while pan card or aadhar is matching. Last name also printed in pancard. How can i resolve this problem

        1. Start new filing, check if the last name now appears in personal details & enter all other details again. The issue of the last name being mandatory will be resolved.

    56. Getting the following error during “verification” while uploading the validated ITR 2 return using the Tax utility: [#/ITR/ITR2/ScheduleSI/SplCodeRateTax/31/SecCode: 5BBF_BP is not a valid enum value, #/ITR/ITR2/ScheduleSI/SplCodeRateTax/33/SecCode: 5BBG_BP is not a valid enum value];#;Please contact the developer of your utility with the error key

      1. I also faced the same issue. So, I unchecked the Schedule Special Income as it was not applicable for me. But then, I faced another issue “[#/ITR/ITR2/Form_ITR2/FormName: string [Ver1.0] does not match pattern ITR-2]”.

      2. Same issue [#/ITR/ITR2/ScheduleSI/SplCodeRateTax/31/SecCode: 5BBF_BP is not a valid enum value while verification] i’m also facing, raised grievance with Income tax team. pls help us if anyone is able resolve this issue.

        1. Did you find any solution to this error?

          #/ITR/ITR2/ScheduleSI/SplCodeRateTax/31/SecCode: 5BBF_BP is not a valid enum value,
          #/ITR/ITR2/ScheduleSI/SplCodeRateTax/33/SecCode: 5BBG_BP is not a valid enum value];
          #;Please contact the developer of your utility with the error key

          1. Hi,

            I too face the same error. I raised a grievance which stands unresolved as of now. I guess by debugging the issue is at

            As per Schedule SI form it appears at line # 32 whereas the generated file is processed at line 31 , per the error msg ,

            31 115BBE – Tax on income referred to in sections 68 or 69 or 69A or 69B or 69C or 69D 60.00% 0 {“SecCode”:”5BBE”,”SplRatePercent”:60,”SplRateInc”:0,”SplRateIncTax”:0},
            32 (a) Income under head business or profession 10.00% 0 {“SecCode”:”5BBF_BP”,”SplRatePercent”:10,”SplRateInc”:0,”SplRateIncTax”:0},

          2. Finally resolved this issue. I tried with a fresh form first but produced the same error again.
            So I downloaded the json file using “Download json” option after the validation step.
            In the json file, I looked for :{“SecCode”:”5BBG_BP”,”SplRatePercent”:10,”SplRateInc”:0,”SplRateIncTax”:0}
            and deleted this entry because this was not applicable to me anyway.
            Uploaded the modified json and it worked for me.

        2. Error:-
          #/ITR/ITR2/ScheduleSI/SplCodeRateTax/31/SecCode: 5BBF_BP is not a valid enum value,
          #/ITR/ITR2/ScheduleSI/SplCodeRateTax/33/SecCode: 5BBG_BP is not a valid enum value];
          #;Please contact the developer of your utility with the error key

          Status:- RESOLVED

          Solution:- The error happens because of the form or file corruption.

          I ran through the ITR filing process from the beginning and re-submitted the ITR2 form with the same details. Basically for the system, scrapped the corrupted ITR2 form and submmited a fresh form.

        1. Hi Nikhilesh,
          Tried various options:
          1. Downloaded the latest utility (published 23 July 22) – gives same error
          2. Started from beginning (i.e. restart the process by importing the JSON exported) – gives same error
          3. Tried to manually change the JSON (by removing the 2 codes giving error) – the manually modified JSON gets rejected when uploading, since the HASH will not match

          Not sure what else can be done to resolve this error

        2. Hi Nikhilesh,

          Tried all the alternatives which were suggested above as well with the latest Tax Utility, but still getting the same error.

      3. SOLUTION :- Re-entered all the required directly in the online utility, since the offline utility still has the same error.

    57. ITR1 verification error shown as EF20052. Hence I could not proceed for verification state. please guide.

    58. While submitting the return, this is the comment I am receiving and not able to submit the final return. Request solution :
      #/itr/itr 1/creationinfo/intermediary city: expected maxLength: 25, actual: 29];Please contact the developer of yourUtility with the error key

      1. Hello everyone,
        I too had the same issue ITR/ITR1/CreationInfo/IntermediaryCity: expected maxLength: 25, actual: 27];#;
        Please contact the developer of your utility with the error key.
        But it is not solved.
        I downloaded the desktop version of the ITR app, installed it on my laptop and did the same process that we do on the website for filling the ITR. It worked like a charm and my filling is done.
        Below is the link from the income tax webite.
        https://www.incometax.gov.in/iec/foportal/downloads
        Donload the Common Offline Utility (ITR 1 to ITR 4) first app which is 104 MB veresion 1.111
        Hope it helps everyone with any type of error.
        Thanks
        Santosh Lenka

        1. Many Thanks for this suggestion. This works very well.
          There were errors in the prefilled data when I was trying to complete the tax return through the website. But, those errors were not there when I downloaded this desktop utility.

    59. My 80C and 80D deductions are not properly reflected, it is showing a much lesser eligible amount (Rs.11,833/- in both cases), while my 80C contribution is 1,50,000/- and 80D is 25,000/-.

    60. What was the need of replacing the older ITR portal which was working so perfectly. This new one is as useless and pathetic as the government that launched it.

    61. I am getting the following error code during ITR validation

      [#/ITR/ITR1/CreationInfo/IntermediaryCity: expected maxLength: 25, actual: 29];#;Please contact the developer of your utility with the error key

      What is the meaning of this error. subsequently final submission is not enabled.
      how I resolve this issue?

    62. I am not able to confirm personal information & proceed with gross total income. Next option is not enabled. Is this a technical glitch?

        1. Very Frustrating , same issue with me , other options are not enabled, stuck at personal information. Any one any idea , how we can get rid of this ?

          1. Last name is mentioned. Still not able to continue to step 2. Struck at confirming personal information. All star mark fields are filled.

            1. Same problem – name autofilled in the first section with no provision to correct it within the ITR, leading to error at the time of verification. One is already registered at the portal with a login. Will one have to register afresh and fill in all the saved data again?

      1. I am also not able to confirm personal information & proceed to next, even after confirmation next section is not enabled

      2. I checked with customer care. there is some bug in continuing the draft. So go for new filing. dont resume from past.

    63. If a person having proprietorship business and FORM-16A, which ITR he/she should be filed. Please guide. Thank you.

    64. I did not claimed under 80DD .I am claiming in only 80D .

      It is showing error “Fixed amount of INR 75000 can be claimed for category ” Dependent with disability” u/s 80DD subject to GTI.” at the time of verification .
      There is no validation error.

      Which is irrelevant with my ITR2 .

    65. I am getting this error.
      “In schedule part BTI value mentioned under chapter VI-A, Part B, C , Ca and D is not equal to sum of Part B deduction”
      Here the difference is RS 1. It is due to rounding up of values. Also sum is calculated by system only there is no scope for manual editing of value. How to resolve the issue

      1. Hi sagar is your problem solved.
        “In schedule part BTI value mentioned under chapter VI-A, Part B, C , Ca and D is not equal to sum of Part B deduction”
        I am also getting same issue

      1. I am also not able to confirm personal information & proceed with gross total income. Next options are not enabled.

    66. I downloaded the offline Desktop version “ITDe-Filing-2022 Setup 1.1.8” utility in July 2022. I get the message “Schema error occurred while submitting your form, please try later” when uploading the form after successful validation. What should I do now? I have painfully entered my returns, do I have to reenter them in another utility if this version does not work?

      1. For all those who were asking regarding the message of error like “schedule IT/tax payment -01-challan se no. Expected;number, found : string ## please contact developer of the utility for the error.

        Here I got the solutions, I asked on twitter and tagged income tax department Twitter handle. They reply & told to download latest version.

        Actually there are 2 updates on 06th of July. i.e. version 1.1.08 & in the evening new version came i.e version 1.1.10.

        So kindly download latest version & try. I am sure problem will be resolved.
        Refer these tweet if needed ;-
        https://twitter.com/IncomeTaxIndia/status/1545363266884423682?t=vwhcronQWiHplM2GkGWWdQ&s=19

        1. Thanks Parth, I was facing the same issue and remedy suggested by you worked perfectly. By downloading latest version of Offline tool, I could successfully file my Return.

      2. I got the same schema error and was able to resolve it. Hope this helps some other people.
        In my case, I started with the version 1.1.8 tool, entered all the details, passed validation, and at the step of uploading the returns, got the schema error. I learnt that there is a new 1.1.10 version. I downloaded it and tried to submit it, but it also showed the same error. Here is how I was able to resolve it:

        1. From the desktop tool, download the JSON file of the filled return.
        2. On your windows machine, clear the temporary data. Goto c:\users\\AppData\Roaming. Enable viewing hidden files in your file explorer if you cannot see AppData.
        3. Delete all the folders starting with ITe-filing….
        4. Start the version 1.1.10 desktop tool. Your saved draft will be gone.
        5. Start a new filing and import the JSON file from step 1.
        6. Fix and validate errors and file the returns, it should go through.

        It seems even after upgrading the tool, it still uses the old cache on the computer. A bug which they should fix.

      3. Am getting the same Schema error while uploading but am using version 1.1.10. Communication with the Income Tax Department on their grievance portal has yielded a very poor response as yet. Just wanted to know if you have been to overcome this issue ?

    67. While filing ITR 1, radio buttons for answering one of three questions are not working. I can’t move further till I select this radio button.

        1. I am also facing same issue, radio button not enable for giving “please answer the following question”
          Big peanlty should be levied to infosys, there are so many problems

    68. Sir,

      [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      facing the issue since 5 pm july 6. what to do

      1. I was also getting the same error when was using offline utility. I filed online today and it is done without any other. So try online or download latest utility 1.1.10

    69. Error message while verifying noticed 06.07.2022@10PM#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      1. While filing ITR 1, radio buttons for answering one of three questions are not working. I can’t move further till I click this radio button. Some times , confirmation of each segment not working even after modifications.

      2. Similar error: Can someone please help.

        “[#/ITR/ITR1/CreationInfo/IntermediaryCity: expected maxLength: 25, actual: 26];#;Please contact the developer of your utility with the error key”

        1. same error for me also , is it resolved ??? I raised from last week still IT department not resolved still now .

            1. I was going through all the comments and thought I should give it a try, so I downloaded desktop utility version for ITR filing, and it worked for me. I was able to file ITR.

    70. July 6, 2022 at 8:59 pm [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

    71. July 6, 2022 at 3:59 pm
      [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

    72. Please fix this bug:

      [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key
      The return has been validated successfully without any error.

        1. yes please post a comment here if it starts working or if there is a solution to this problem –
          when validation is successful but verifying ITR-2 gives the error: [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

        2. there is NO problem in verifying this morning – i did a quick confirmation of each part of the ITR and did a validation again – and then submitted for verification – it went through , without any problem – no error like yesterday –

      1. I am facing similar error .income tax department has to rectify it,I think it is slow speed of website making us to get bored of filing a return.[#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      2. Have the same issue since morning today

        [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      3. Sir,
        While submitting the itr-1 getting the following error message. Please do help.
        [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

        what to do

      4. I am getting string error while validating itr 2 online and schema error by off line mode since last 5 days
        Raised grivence with cpc…..got reply update Microsoft net 3.5 do not use special characters…..but still problem persists.
        If anybody can guide…..please help

    73. The return has been validated successfully without any error. But ultimately the following comment appeared. I fail to understand what this means. How to send the return now.

      [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key
      The return has been validated successfully without any error.

      1. i too am facing the same problem today 6th Jul 2022 – validation of ITR2 is successful – how does one file the income tax return ? gives this error while verifying – [#/IT/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChain: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

    74. [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      1. Same problem.. Does infosys at all test this portal? simple JS error on type casting. pls look into code in self assement tax section. error is there.

      2. I am also facing the same error… can anybody update a fix here.

        [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key
        The return has been validated successfully without any error.

    75. Sir,
      While submitting the itr-1 getting the following error message. Please do help.
      [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      1. Yes I am too facing this problem and feed up with return filing. First honestly pay tax and than to justify the same file return with continue technical problem in software from last 2 FY.

      2. Facing the same error “[#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key”
        How to resolve this?

      3. Hi… Joshi, I am also facing same problem from 2:00 pm [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error

      4. I am facing the same problem – SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      5. Sir,
        While submitting the itr-1 getting the following error message. Please do help.
        [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

    76. I tried to file return using ITR-1 but I am not able to select the reason ubder heading “Are you filing the income tax return for any of the following reasons?”
      The choice is not being highlighted on clicking it

    77. while filing ITR 4 TDS deducted does not match with 26 AS. How to rectify auto filled deduction amount?

    78. You can use Microsoft edge and clear the cache etc you will be able to file the ITR 1 online in the income tax portal. I tried and it is working now

    79. Unable to verify online verification since last 10days trying everyday. Tried with different laptop and different browsers also.

      Error: Something went wrong please try later.

      Please resolve the issue ASAP on urgent basis.

      1. Yeah, Me too facing this. (Error: Something went wrong please try later.)
        Have raised tickets also, (6178800 and 6201053). Still not resolved.

      2. I am facing the same issue “something went wrong please try later” while trying to verify ITR 2. Any idea if this issue has a solution?

    80. I am also facing issues in filing ITR for a couple of weeks. Not able to confirm personal details and everything else is greyed out.Tried changing browser but had no success. Kindly help…

        1. Hello Nilesh Bansal…..I have tried everything. No result. This problem was in the last year also. Last year I had to sent physical ITR V by speed post. This defect in the portal still not rectified. Ridiculous.

      1. Facing problem while filing itr .personal information step ist not confirmed.what is the problem .plz help

        1. I myself being not able to file my ITR 1 since last three days. I am also unable to confirm my personal details and proceed to next step. whats the reason.

          1. Same here. Even if I confirm the details the site is saying to confirm the personal information again and again

      2. Hi I too facing the same issue. Once i entered, i am unable to conform with green tick. If you got the solution please let me know.

    81. While filling ITRs in the field name State under contact details showd “Outside India/Foreign” automatically and not alow to change the sate name.

      1. Dear friend,
        I also come across the same issue “Outside state/Foreign”, but i resolved the problem in the following way.
        In Google chrome, On the right top, there is three dots in vertical manner. Click on the same and select more tools option and then clear browsing cache for all time. After than login again and file. Everything will be alright.

          1. Hi Raghuram…
            Even after clearing the cache, still can’t resolve the issue. please try these step:
            Initially, the field will be “Outside state/Foreign”. You just change the country field name in Address Details to some other country and afterward get back to India. “Outside state/Foreign” issue will be solved.

    82. In the IT portal i am trying to file the income tax return for AY22-23.
      It goes up to the view pls validate the prefilled return where the personal information is only allowed to be edited and seen .Rest of the fields are greyed out..e.g Gross Total income , total deductions.I have even confirmed the Personal information section .I am trying to file the return since 23jun22.

      1. Even i had the same issue. Provided all information in the Second sTep ( Gross Annual Income) but it didnt show as Green. The values submitted were matching the Form-16 as well. I was using the Google Chrome Browser.
        Today i tried using Microsoft Edge and it worked Properly. Please try with another browser in your case as well.

        Just a trial and error. Not investigated.

        Nandri!
        Ashok

        1. Sir, I am also facing the same issue. While filing ITR 1, first I reviewed the ‘Personal Information’ tab details and got it Confirmed (green coloured). Then In the next step, I entered values in the ‘Gross total Income’ Tab and clicked confirm button ………….But That
          particular tab is not getting confirmed (done several times). I am using Google chrome.
          Now let me try any other browser.

        2. Personal information cannot be validated and state name cannot be put. Several attempts are made but failed. Totally upset.

        1. I tried using Edge and tried with Incognito also. But still Im not able to move to Gross Total Income section

    83. I tried submitting my ITR 2 return after validation and got a message “schema error occurred while submitting your return, please try later.” ……………..what should I do ? I’ve been trying but same message comes. Please advise. Thanks

      1. I am also getting the same error…..
        “Schema error occured while submitting your form, Please try later”
        Stuck with this in completion of the filing before due date, Please assist and respond.

    84. INFOSYS PLS RESOLVED – Sr Citizen has more than 80% disability but the portal is limiting the exemption to 75k (applicable for 40% to 80% disability) instead of allowing 125k permitted u/s 80U.

      1. I have received the same “ITD EXEC 2003” while filing ITR 3 for Ay 2022-23. There are a lot of glitches in the offline portal as well as online portal. I am truly fed up complaining to the grievance dept.

        1. I am having the same problem since May 18; I have spent more than 3 hours on Webex meetings with IT / CPC people to no avail. They keep saying that they will fix the issue and revert within a week but that never happens. Every week is the same issue!!. When i contact them, i am told to use the latest version and try again….So, I have used 1.1.3, 1.1.4, 1.1.5 and also the latest 1.1.6….again to no avail!. How do we solve this issue?. I am at my wits end!!!

    85. This trouble is related to ITR-1 for AY 2022-23.
      If I try to do ITR verification by selecting ‘self’ in the capacity, then the name disappears and showing something went wrong, Pl try later.
      I’m facing this problem Since April 15th, 2022 to today. (Almost daily trying and also tried in Apple, chrome and Edge browsers, still getting the same message)
      Pl advise me how to solve this problem

      1. massage after velidation successfully SOMETHING WENT WRONG PLEASE TRY LATER what to do next please guide me thanks

    86. adding bank verification problem not verifying and not adding . second after filling the itr error while verifying and submitting however in green shows all information is ok.
      pls give solution in ay 2022-23

      1. Something happens in my case also. While verifying through net banking of sbi a message comes when I click ‘confirm’ finally, read with “Your specified request cannot be processed”.? “.what to do?

    87. getting Error Code: EF00099 after opting for adhar otp and it shows aadhaar and pan not linked although i have linked

      1. Error occured while submitting your form, Please try later how to solve this problem can you please solve this problem

    88. In the portal, I am unable to raise a Refund Re-issue request for my validated bank account.
      In Services> Raise Refund Re-issue Request, I have selected the Acknowledgement number and clicked Continue. But unable to see any pre-validated bank accounts on the page. There
      is no way to select an already added and validated bank account.I checked all possible ways and sent an email with attached documents to efilingwebmanager@incometax.gov.in. But they are asking for Error snapshots. Any suggestion on this

    89. if you faced a problem while filling of form 10IE in the Case of HUF like an Input submission error then click on the profile section and select the key personal details and fill the Karta of huf details. After that you can file Form 10IE.

    90. Please google the error – Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      You will find an Instruction booklet of 52 pages. This appears a very complicated error involving new tax regime u/s 115BAC option.s newly introduced for AY 20-21. We have to make some clear options. Otherwise this error will not allow us to file.

      Instructions to Form ITR-1 (AY 2021-22) – Income Tax …https://www.incometaxindia.gov.in › ITR2021 › I…PDF
      Category A defect are the defects, wherein return will not be allowed to be uploaded and error message will be displayed to the taxpayer. List of Category A …
      52 pages

      1. S.No. Error Description Suggestion
        1. You can not file return under section as the time limit to file the return under this section is over

        To solve this problem… you have Tick/ select option After due date instead of On and Before due date option, then file your returns I did same technique and its works !

        1. In this case if there is any carry forward loss of the current year, it will not be allowed to be carried forward…….

          1. I am not able to file rectification of ITR2020-2021 due to Error-ITD-EXEC-2003
            I send mail to Ewebmanagerepotprtal but problem not solved.

          2. The new e-filing portal 2.0 gives a lot of trouble for generating evc online. I failed to generate evc for ay 22-23 online since 10.6.22 post successful submission of itr. Always a message comes ” Your special request cannot be processed” while processed through net banking of sbi. I am fed up. Pl help.

        2. I am not able to select option after due date. i have mistakenly clicked on before due date but after that got error and i am trying to change it but it is not changing. please guide me what should i do?

          1. 1] Log out from the portal and try to login again.
            2] Try to select Select Assessment year* 2021-22 (Current A.Y.)
            Select Mode of Filing* :Online (Recommended)
            3]Start filling new.
            4] Enter the same as previous and then before conforming select the filing option after due date.
            5] reset same process .
            6] The new form will be saved as draft once everything is validated you can e-verify .

            Hope this will help you guys.

        3. I am not able to get that option as it shows that option is fixed with on or before due date and cursor is not moving. now what to do.

    91. Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      S.No. Error Description Suggestion
      1. You can not file return under section as the time limit to file the return under this section is over

      1. Hi Lokesh, is the issue resolved? If yes, Can you please update the solution here as I am also getting the same error.

        1. To solve this problem… you have Tick/ select option After due date instead of On and Before due date option, then file your returns I did same technique and its works !

    92. i did not filed my ITR for the Assessment Year 2021-22, but at the time of filling error showing your return already been filed, not allow to resubmit

    93. When I am going to submit for my ITR , there is showing a error that : Validation completed -1 Errors Found
      Please click on respective error description to resolve the error and to proceed further
      Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      Error Description Suggestion
      1. You can not file return under section as the time limit to file the return under this section is over

      What should I do ? please suggest me.

      1. I am also facing the same issue. I have raised a complaint and they have asked to send an email to efilingwebmanager@incometax.gov.in with error screenshot and pancard copy in a zip file. And this is the response I got from them.

        Resolution: “With respect to the concern raised by you, kindly retry now with the latest Offline json utility from the e-Filing portal http://www.incometax.gov.in You’re requested to start “”Fresh filing”” of the ITR form instead of resume filing of the saved Draft.If issue persists, kindly attach and share the following details at efilingwebmanager@incometax.gov.in • PAN & Contact Details • Download JSON file • Error screen shot Note: Kindly attach the documents in ZIP (.zip) format only, otherwise your request will not be processed.”

        I even tried the offline JSON Utility but ended up with same error as in online portal. I have sent an email about this also. But there after no response from them.

        I think the new portal is with full of bugs that they need to fix them all asap.

        BTB if you are able to solve this issue, please do let me know at : athularjunan@gmail.com

        Thanks,
        Athul

      2. I have come across t same error message.
        In fact t filing section in profile page is not responding.
        One can only proceed only when sec 139(4) circle gets activated
        But HOW…. any idea
        Thanks
        buro

        1. Download the latest offline filing utility and select 139(4) first time itself while filling in the form . Was not able to select 139(4) in the online filing

          1. Hi All, you can also do a new online filing and select 139(4) first time itself while filling in the new online form.It works as well.

      3. I too got the same error while filing ITR-1 for my wife. But after selection filling after due date it is getting submitted to IT without any fine. The IT department is not al all responding

    94. This is the first time I will be filing ITR.
      But as a non-resident, I am unable to register my PAN on the new website.
      My mobile number is from out of India. And as a non-resident, I should be able to register myself with the OTP received in my e-mail only.
      But the website does not let me register without OTP received on mobile, which a person with mobile number out of India does not receive.
      Have been contacting help desk since almost a week. First I was told to email webservicemanager,which I did. Then after 2 days, help desk rep took my information and said she will submit the request to solve the problem. It has been 3 days already, but I still cannot register my PAN on the new website

    95. I am facing problem in filling HRA on portal and utility both. Its not allowing to enter HRA amount, I am getting this error “Exemption of HRA u/s 10(13A) shall not be more than minimum of HRA received or 50% of (Basic + DA)” when even try to fill even Re.1 in section. Due to which I am getting tax liability and advance tax due penalty and not able to complete ITR filing.
      I discussed whit CA and Income Tax Customer Care they are saying other people also facing similar issue. The thing is what will happen if we are not able to fill it on time 🙁
      Any other person getting this error ?

        1. Hey Amit,
          Apology for late reply, I am seeing your message just now.
          No it was not resolved immediately, I got mail from CPC ITR team today for its resolution. But still I am not sure if its resolved or not.

          I paid to CA to file via his software, then I checked json and found that software break my basic salary into two heads one as basic and other as HRA head (with value higher than actual HRA) and then it allowed to add HRA value as well. Also that higher value required thing was also an issue because after 2-3 hours of filing I tried, it allowed to enter same value in HRA salary head and allowing same value in HRA allowance.

          I hope you were able to file on time.

      1. Even i am facing the same issue. Not able to declare HRA amount, getting the same error as yours.
        Were you able to solve it.

    96. I have been trying to e-file ITR-2 for AY2021-22 for past several days and am stuck on 1 item relating to my LT Carried Forward Losses from AY2020-21 not getting populated in Schedule CFL and the editing page doesn’t allow me to input the same manually (AY selection button stays gray and as such, no changes or additions can be made). I have been sending queries and grievances about this issue but no response on this issue even though some of the other issue regarding TDS were resolved at least partly.

      This CF Loss doesn’t even affect my taxes for the year because it is not going to be used in AY2021-22 and just needs to be carried over. But they won’t even let me know if I should go ahead and file without it and that this issue can be resolved later. Very poor service by the e-filing Helpdesk.

      If anyone has ideas on how to resolve this issue, it would be greatly appreciated.

      1. I am facing the same problem. But I will need to remit extra tax if CFL for AY 2020-2021 not taken in to account. Thank you for your post which helped me to find out this is a common problem.

      2. I think I faced this problem last year. The solution, as far as I can remember, is, you first tick the box by the year to which the carry forward loss pertains and click edit. Input carry forward loss manually into each respective year.

    97. With this new portal I am unable to file the return (ITR-2) due to name mismatch with PAN. Never had such problems earlier. The portal is not reflecting the corrected name as per PAN or Aadhaar. Its been almost two months, I have raised grievance, spoke to customer care, emailed efilingwebmanager mutliple times but the issue is still not fixed. With just another 2 days left, I am not sure what to do.. Any advises?

      1. Hey JeanRaj,
        I just found a solution, you could try this.
        Prepare the json file from income tax website itself, donot use any thirdparty websites like cleartax or something else to create json file. For some reason they don’t work. Actually I compared two json files from cleartax and incometax websites, both the names are same, but the differences are in some other fields.

        Please give it a try. Use https://www.incometax.gov.in/iec/foportal this to create and upload json.

    98. I am getting “Date of deposit cannot be prior to 01-04-2020.” error even though I’ve made self tax payment on 24th Dec 2021.

      1. It worked for me using Chrome. I had deleted the earlier entry (created in Safari Browser) and created another entry (now using Chrome Browser) and it worked like charm.
        Happy Filing.

      2. you can go back to the place and try to add another entry of those details, for me the initial details that I had added did not have any date showing that’s why I added another row of details and then delete the earlier one so it worked fine for me.

        Hope this helps!

      3. Hi, does your issue resolved ?
        I am facing the same error. I Made the payment on 24th dec 2021, but getting error like “Date of deposit cannot be prior to 01-04-2020.”

        1. I faced this problem when using Safari browser on MacBook. On using Chrome browser the issue got resolved. The self assessment tax paid entry also added using Chrome after deleting the entry made using Safari which was showing the error ““Date of deposit cannot be prior to 01-04-2020.” The problem seems to be Safari browser specific.

    99. Need help to clear below error while online ITR 2
      1. Please select the drop down of head of income for which corresponding income offered
      2. Please select the radio button for the field TDS credit relating to Self/Other Person.

      1. Go to Schedule TDS Paid . Select Tax deduct at source. There will be two options . Self and others. Click on Self .
        In the same menu , scroll down . There will be an option to select ” head of income for which Tax deducted at source ” Select option from drop down menu ie Income from other source / House property etc.”

        1. Thanks, but it has to be done for every TDS entry. So I have 54 dividend entries and hence 54 TDS entries – do I have to manually do it for every one of those 54? If there is any bulk update method, then pls guide.

          Thanks

      2. how to fix this error- ‘Please select radio button for the field TDS credit relating to Self/Other Person in Schedule TDS 2’

    100. Form 3CA/CD has been filed by Chartered Accountant but while accepting the form by the assessee and proceeding to sign the form with the help of DSC the error is showing as “Something went wrong Please try after sometime” and due to which I am not able to accept the 3CD form and sign with DSC. Also I have checked in my profile under key person category that DSC has been registered of the person who is responsible for signing the form with DSC. Kindly help with the problem.

      1. While filing ITR 1, radio buttons for answering one of three questions are not working. I can’t move further till I click this radio button. Some times , confirmation of each segment not working even after modifications. Pl let me know the solution.

    101. Hi
      While validating ITR, I am getting an error saying-
      Please enter amount against nature of Exempt allowances.
      Can some one help me how to resolve this issue. All the deductions are already been filled under total deduction section.
      Thanks

    102. I used to get “Request not completed due to technical issue. Please try again.” erorr while verifying thru Aadhar OTP. This was coming up in edge browser. And Internet Explorer (IE) wasnt loading the login page at all. But both login and the verification went thru in chrome. So whoever have this pariticular issue, can try in different browsers. Trying in Chrome worked for me you can as well try in other browsers too.

      1. Error : Request not completed due to technical issue. Please try again.
        gETTING THIS ERROR WHILE RECOVERING PASSWORD VIA AADHAR

    103. Getting 2 errors while filling IT 2 –

      Please select the radio button for the field TDS credit relating to Self/Other Person.
      The total of all the quarter of respective CG must be equal to the final figures of schedule BFLA.

      How to solve?

      1. I’m also facing the same issue “The total of all the quarter of respective CG must be equal to the final figures of schedule BFLA.”

        Can someone help me how to solve this?

        1. Click on Sl. No. F ” of Schedule CG (Information about Accrual / Receipt of Capital Gain )
          Add details and enter the quarter wise details of Capital Gain . Enter 0 if there in NIL CG in any quarter .

          1. I am still unable to do all is highlighted in red after entering as well how to see to this.Moreover it does not accept negatives

      2. select the error and in the redirected page, select “Self” radio button. Next if you try to save it will ask head of salary, there if its FD, update “Other Sources”

    104. I am facing a problem with regard to Capital Gains on Sale of Property. The Online version does not reflect the details captured in this section once you logout and login, though the calculations are appropriate. The Offline version is calculating the entire sale value as Capital Gain.
      Also there is a problem in filling the details related to sale of equity mutual fund units in both the online and offline versions where the online version exits on inputting the ISIN and the offline version has a different problem. I am not sure who is going to solve these and when I am going to file my returns.

    105. Many times after filling ITR-3 tried to revalidate, but msg comes
      2 Errors found to be rectified
      ‘Pl select the button for the filled TDS credit relating to self/other person in schedule’
      Same is repeated at s.no.
      Tried but could not rectify. Pl suggest.
      Thanks.

      1. You have to Click on each error, new window will open.. select “Self” click save… since u r getting 2 errors therefore u need to do it 2 times to file your return..

    106. Dear All, Error when uploading Json File, generated from the ITR-5 Excel utility available in Income tax Portal Invalid hash value identified, modification to ITR details outside utility is not allowed……

      Please help how to resolve the issue

    107. After successful validation of ITR 2 the verification shows Error:
      Gratuity amount re enter under Sec10(10).
      Even after re entry the error persists.

      1. Hi Saji,

        Same issue here. Have raised grievance. Received a standard reply saying trying filling fresh online form or new offline utility. Tried everything. Error persists. Have you found a solution?

        Only thing I can think of is to not report the Gratuity. Anyway, there is not tax implication if less than 20 lakh.

        Regards,
        Arun

        1. Same error related to Sec 10(10). No resolution yet despite repeated grievance’s with efiling manager as well as income tax grievances portal.

          If there is a resolution, pls post.

          thanks

          1. I received an email that my grievance was resolved to which I sent a strongly worded email stating that the grievance has NOT been resolved and that they should not close the ticket. After that I received a call from CPC Bangalore stating that they will organize a webex call with the relevant team who will guide me. 5 days since then and I am still waiting. Keep raising grievances and keep mailing them. Lets get this issue up in the list of bugs to fix. That’s the only way!

            1. Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed Rs20 lakhs

              Exactly facing the same error.
              Even after splitting up the ‘Nature of Salary’ to have Gratuity reflect the value, it is not allowing the same value in exempt allowance and throwing the above error.

      2. I was able to add the gratuity exemption under “Any other” and description as under section 10(10) gratuity
        One thing the utility had to be completely closed and reopened for this to work. Otherwise even after this change it was giving the same error.
        Reason was the earlier error was not opening up the link directly when clicked and so any modification still gave the same error.
        This is definitely a bug that needs to be fixed and have raised grievance also.

        1. Thanks, that worked! Looks like as part of the resolution, they added Gratuity and some other categories of income (Leave Encashment) in the Salary break-up dropdown. Providing the break-up using “Add Another” ensured the rectification of validation error.

        2. I also faced the same problem but as you mentioned. Yesterday mailed to IT department efiling mail ID but not receive any response and today also called to the helpline and raised the ticket for the same and they told me that I will get the response within 24 to 48 hours.
          Thank You for the solution which you had posted & it worked. Removed the gratuity field and added the same in “Any Other” option under section 10(10) exemption with the same description I had provided in “any other” field.
          Thank you again for the solution.

          1. Thanks this worked for me also. Essentially the deductions under section 10 like gratuity, leave encashment etc. should be provided under the salary breakup by adding “Add Another” section. But its a bug nonetheless.

    108. Namaskar! For me the issue is the ITR2 form shows ZERO salary, ZERO income from other sources. If I try to put in the salary as per Form 16, the ITR2 utility does not allow me to edit the salary. I raised Grievance on 4 August and again I reported on 11 Nov. I also sent email to efilingwebmanager@incometax.gov.in. No resolution so far. Anybody facing this kind of issue?

        1. It was never resolved, so I filled it manually. It took me a long time to fill in manually every field of the ITR2 form.
          Missed seeing this message, replying really late. Hope it was better for you, i.e., got a solution.

    109. I am getting below error while adding the Advance Tax and Self Assessment Tax payment for the assessment year 2021-22.
      Error: Date of deposit cannot be prior to 01-04-2020.
      I had deposited the challan on 16/10/2021 and selected the same date but I am still getting the same error.

      1. After facing same issue for past 08 days today I updated my chrome browser in my phone , cleared cookies and filled it through my phone itself and finally submitted successfully without error. Earlier I was trying through my iPad and It was continuously giving errors.

        1. Hi Ankit, I tried your method of clearing caches in Google Chrome but I am still getting date error while filling Self assessment tax details . Because of this error, I am not able to verify my return. Do you have any other solution?

    110. ITR FOR AY 20-21 INTIMATION HAS BEEN RECEIVED AND ALSO REFUND RECEIVED BUT ITR SHOW UNDER PROCESSING AND ITR STATUS BY ACK NO SHOW E VERIFIED

      1. Still facing e-filling through black. It’s saying the error “your filling encountered an error at IT”.since one month facing the same issue. Kindly do the needful. Due to this error I am unable to receive my return ammount.

    111. In ITR 2 after successful validation at the time of verification and submission an same observation repeated again and again after about more than 100 times correction in last two months that is” Kindly enter sum of amount filled in”TDS b/f” and “TDS Deducted” in the field TDS claimed but same is showing again again even after correction. Plz any one having solution for the same

      1. i am also getting the same error since last 3 months and whatever i do, its not getting rectified. Anybody has found a solution for this ?

        1. After validation again & again error message comes .So unable to e-file till now.Really it is total time consuming only .

      2. did you get a solution for this issue? I am also facing “Kindly enter sum of amount filled in “TDS b/f” and “TDS Deducted” in the field “TDS claimed” and not able to understand, what is the issue.

    112. I am getting the following error while uploading ITR-5: “Invalid hash value identified, Modification to IT details outside Utility is not allowed”.

      No modification has been done by me. How to resolve

      1. Anyone facing this issue while validating?

        Schedule VI A, the total of 2i to 2 u not equal to the total of 2v?

        Actually I have only one amount u/s 80c (5L) which is auto populated from info given while answering questions at the start. My taxable income is less than 1 L. So that amount is auto populated u/s 80 C as the available total deduction. The same amount is appearing in the total (2v). Of this 1L my LTCG is about 55000/- which again is not taxable. But I am getting this defect and unable to file return.

        Multiple grievances raised, but no reply from the department.

        Anyone else facing this issue. Anyone knows how to resolve this?

        1. ITR-2 doesnot show 80C fields for amounts to be entered while 80D, 80TTA, 80TTB, 80RRB are displayed. Anyone has found a solution how to enter 80C amounts

      2. Same problem for ITR 5 on 18th October 2021. Someone suggested that an old excel utility was converted and due to program bugs ,the json file generated cannot be uploaded.

      3. While Attaching JSON file for ITR-5 I amgetting the message” Invalid hash value identified. Modification to ITR details outside utility not allowed” How to resolve.

    113. ITR2: Interest on borrowed capital on house property values entered but still showing zero at the end . [old tax regime].

      1. Has this got resolved?
        I have interest on home loan and hence a negative House Property income. but this is not getting set off against salary income. It shows under carried forward losses. How to fix it?

        1. Facing the same issue currently for AY 2023-24. If u are filling online, try downloading the json file and import it in the desktop utility and then re-enter the interest amount. It worked for me!

    114. Receiving this Error Message while submitting Condonation Request on Portal :
      “error Error : : Due to some technical error not able to process. Please check corresponding class and error code ITD-EXEC2003”
      Any Clues !!
      Thanks

    115. I face an issue which says contact person details not available even though all the details are correctly fed. Please help

    116. I am facing the following validation error while filing my IT for AY 2021-22 today,
      The date should be before 01/04/2021.
      Can anyone suggest how and where to correct it?

          1. When going to register TAN at efiling through traces link it says ” request to go to traces can not be completed. Please try tan registration after some time” this error occurs from last two months how to solve it. ?

        1. Got the same issue .have been trying to submit the return for weeks now .always showing this same error
          “The date should be before 01/04/2021 for AY 2021-22.”
          No idea how to rectify this. Please suggest a solution if some found something . In another site some one said its a browser issue some people opened the site in chrome rather than in safari was able to verify the Return .but now a days chrome is also showing the same error.

          1. This issue happens in safari browser. I tried submitting the form in chrome and it worked.

            To confirm if this will work, check that the ip is listed next to place on the second last step.

      1. I was facing the same problem while filing the return from my iPhone/iPad. Then I tried from android phone. It worked and there was no error.

    117. On new IT TAX Portal – Getting Error during validating ITR-2 . For TDS 2 – Tax Deducted at Source on Income – TDS Credit relating to Self – selected as Self and not the other person or Spouse selected but still it gives error during validation that PAN is Mandatory.

      Why should it ask for PAN if TDS Credit is being claimed for Self ?

        1. No still the same issue.
          Worst thing is it asks to update Self for each and every entry in TDS 2.

          Every time I patiently do that to file IT return in ITR-2 and later when go for validation it gives error PAN Mandatory.

          I have been doing this since last 3 months. Every month it asks to Pay some additional Self Assessment Tax. Really very frustrating experience.

          Not sure how much more, honest tax paying citizens have to shell out more TAXES because of this system.

          How can CBDT be so insensitive to issues raised by tax payers ?

      1. I am getting similar error after successful validation in verfication and submission stage
        “Kindly enter sum of amount filled in “TDS b/f” and “TDS deducted” in the field TDS claimed”

        1. There is no solution. I am also facing this error. Such a poor design by Infosys. Pathetic implementation. Shame on Infosys.
          Can’t even design this basic system. I am sure they must be failing badly on advanced client deliverables.

      2. Personal information data not getting validated. Even on clicking confirm option it is not getting validated and asking for validation

        1. are you able to get a resolve on this one?
          getting the same error, even after click on confirm button, it’s not confirming the verification

        2. If you are getting such error, the solution is to discard the draft and start afresh. Don’t select the draft in which you are getting the error. Select the ITR as if you don’t have a draft in the first place. This will fix the above error.

    118. Receiving this Error Message while submitting Condonation Request on Portal :
      “error Error : : Due to some technical error not able to process. Please check corresponding class and error code ITD-EXEC2003”
      Any Clues !!
      Thanks

    119. Can someone share how did they resolve the error as below, ” In Schedule OS, Sl. No. 10 the quartely break up of Dividend Income (i+ii+iii+iv+v) is not equal to [1a – DTAA Dividend -System calculated value at 3aii] of Schedule OS ” this error im getting on 14th sept 2021?

    120. I am facing a problem to change password by dsc. Although DSC is made by PAN verification, but after inputting the DSC details, it says that PAN in DSC is not matching. in Google chrome, Edge or Mozila browser. Internet Explorer is also not opening the login page. If anybody knows the solution, please let me know.

    121. ITR-2 is not auto populating salary heads from Form-16. Everything showing 0.
      Also eligible deductions in 80C show ZERO even if I put 150000 (within limit). And I have not opted for new tax regime.

      Anyone getting something similar?

    122. Error coming while validation of ITR 1 “Please enter a valid Bank Name” . All the banks name are already prefilled. My all bank a/c are linked with Aadhar & Pan cards

    123. I am trying to file income tax return for ay 2021-22. TDS is showing but tax paid is showing as zero. Hence Refund is also not showing. Please tell how to file?

    124. Facing error while filing ITR-4. I do not want to opt for the new tax regime and selected “No” in the respective field in the form. The return is validated successfully but at the time of verification it shows the error “New tax regime u/s 115BAC can not be opted without furnishing Form 10IE or the details provided in ITR is incorrect”
      Anyone facing the same issue? Please guide as to how should I proceed.

      1. Hi Mam, were you able to find a solution to that error? I am facing the same error for AY 2022-23. Do let me know if you have a solution to that. Thanks.

    125. Error coming while validation of ITR-1

      “Please Enter a Valid Bank Name”
      All the banks Name are already prefilled

      1. On new IT TAX Portal – for Error during validating ITR-2 .
        For TDS 2 – Tax Deducted at Source on Income – TDS Credit relating to Self – selected as Self and not the other person or Spouse selected but still it gives error during validation that PAN is Mandatory.

        1. Same error today. I dont think they will do anything in net few days. Better to proceed by entering own PAN number to avoid any interest penalties if you have tax liability. If yours is a refund case, you can wait.

          1. After a new update of efiling 2.0 portal, o cant be download and view pan card which we applied previously. Its showing opyion for download and view, but it not getting click or not connecting request to destination host

    126. IN THE PREVIEW AND SUBMIT RETURN PAGE ,IN THE VERICATION PAGE,MY NAME IS NOT AVAILABLE THERE ,HOW WILL I DO ,ALL THE THINGS NEEDED LIKE PANCARD NO AND FATHERS NAME IS AUTOMATICALLY THERE,PLEASE HELP

    127. I am getting address mismatch in adhaar, PAN and profile
      Though all the data in adhaar and PAN are same in income tax e-filling portal it is not fetching the details correctly and causing the mismatch. Please advise on that.

      1. at the time of filling income tax return I am also facing ITD-EXEC2003 error. if you resolve it please guide me. thanks

    128. From 23rd Aug 2021, STCG is being taxed at normal rate of tax for the individual instead of 15%. Is there any change in tax laws or a new bug created in the efiling portal during rectifications?

      1. I am also facing the same issue. STCG under 111A is filled correctly but the total gain is taxed at normal rate instead of 15%
        Hope this is bug and not yet resolved. Any feedback will be helpful.
        Thanks

        1. I know I am replying late. I also faced the same problem today and after trying to find solution for it, finally found that it is because I had not selected the Schedule SI (this is the one that calculates tax at special rates) as part of the schedules. The moment I selected it, the amount of short term capital gain showed in the tax calculation page as amount included in the total income which will be taxed at special rate.

    129. Receiving This Error in ITR2

      Sum of income u/s 111A or section 115AD(1)(ii)- Proviso (STCG on shares/equity oriented MF on which STT paid) & Pass-Through Income in the nature of Short Term Capital Gain chargeable @ 15% in schedule SI should be equal to corresponding income as per schedule BFLA

      1. Sir, I am also getting the same error in my father’s form. if you get solution to this, please let me also know.
        Regards,
        Raj Pandey

    130. I validated my itr for AY 2021-22 but while verifying it shows one error saying under head CG subhead E the Ex is not the same as
      i – ix. But I found that under subhead E there is no row ‘x’ but instead ix is repeated twice. For row x also it is written as ix. So an error. Any solution

    131. There is a error ” Please enter valid bank name while validating ITR 1 , Please give me the guidance.

      1. Im also facing same issue – ” Please enter valid bank name” while validating ITR 1.
        I was thinking of deleting two banks out of 4 banks as two of them has been validated and other two status is Validation in progress. So if I delete the two banks then will it be considered wrongly or I can go ahead with only two banks which have been validated. Otherwise I’m stuck and unable to submit ITR return. Kindly advise

      2. I am also getting the same error as Mr Kale. I have two banks which are cooperative banks for which valid IFSC and account no.s are inputted. Requested for help. Regards

        1. Sir, Firstly Co-Operative banks cannot be validated, so kindly add any other nationatised bank or private bank for validation. And you need to remove the bank account which cannot be validated. And you need to revalidate the bank accounts after changing the mobile number or email as provided in bank by changing in profile details.

      3. Pre filled Form. My profile for Bank account shows a false account. It shows a Bank account with Bhilwara branch of a Bank, which I neither ever had nor mentioned in any Return filed till now. The last four digits displayed for this false account are same as the last four digits of my account with aKolkata branch of same Bank. The false account is shown as validated. It is not getting removed. Kindly advise
        .

    132. I completed ITR2 for assessment year 2021-22 and validation was successful. When I
      tried to file the return for verification I get error message “SCHEDULE CG sl No. Ex is not
      equal to the difference i – ix . I presume this error occurs because the return preparation
      software is not fully compliant with data quality requirement. I downloaded only
      return preparation software developed by Income tax dept. Please help in this regard

    133. Getting a validation error. Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      Error Description
      1. Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed R20 lakhs
      Suggestion – Enter Rs. 20,00,000 in the field “Sec 10(10)-Death-cum-retirement gratuity received.

      I have entered the amounts as per Form-16. Gratuity amount is less than salary and less than 20 Lakhs.
      Not sure what is wrong. No error until last step and then I get a validation error.
      Very poor software.

          1. No. I raised a grievance. The response was that I should download the new utility and refill the forms or start a new online form. I tried everything that was suggested. Nothing works. Frustrated. Thinking of going to a CA who might have a solution. Looks like a coding error. Instead of disallowing amounts greater than 20 lakhs, it is disallowing amounts lower than 20L. So much for simplification.

    134. I am trying to file ITR -3 for professional income
      return is validated properly but the verification stage is giving errors

      I have tried to rectify it for 50 times but still, system is not allowing to file

      1. Sir,
        I am facing the problem mentioned in point number7.During ITR returns validation , unable to enter the name when self is chosen.Kindly let me know the solution for this.
        Thank you

      2. I am also facing issues in ITR3. somehow, it has decided that i am eligible for AMT (actually I am not as there is no relevant deductions) so giving error not matching AMT and deemed income. Irony is that AMT schedule is disabled for me. Also, it is asking me to fill ESR with zero, but if I fill zero, ESR is not saved showing me again error of ESR not filled. Total junk site as grievances are raised for last 10 days, but nobody bothered to look into. Sad affairs from Infosys and not being tracjed by our FM team. Really sad.

    135. Am trying to e-verify my ITR Form-1 for AY2021-22 using OTP linked to Aadhar card on new portal. It gives me error PAN not linked to Aadhar. When i try to link, it says already linked. As this is already linked, I have double checked that.

      So this like a circle, first it says link PAN & Aadhar and then it says already linked. Due to this issue, am not able to e-verify the returns and not able to submit. Please advise what to do.

      Sincerely,
      Rakesh Gupta

    136. While validating my ITR II return for A.Y.2021-22 error( Please enter the Bank name) appears. I have already given my Bank account particulars while submitting the return for validation and I am getting an error !validation cannot be done! Please help me in this regard.

      1. U CLICK ON ERROR IT WILL TAKE TO BANK ACCOUNT PARTICULAR, THERE IS A BUTTON IF YOU WILL CLICK ON THE BUTTON THEN THE ERROR WILL BE FREE

      2. In my online itr2 the prefilled values are showing 0 and no option to edit when I click on confirmstion. Also not getting any schedule to fill shares details.

    137. Sir,
      I am trying to file ITR3 using latest release dated 04.08.21. of the Common Utility. All the schedules are filled and return validated with no errors. But after e-verification with aadhar OTP when we press SUBMIT we get the message “SCHEMA ERROR OCCURRED WHILE SUBMITTING YOUR RETURN, PLEASE TRY LATER”
      I have been trying for two days now. Any help would be appreciated.
      Thanks

      1. Old portal should be restored and new kept in waiting till streamlined and tested. Govt is harassing honest taxpayers.

        1. nothing is working. I have just downloaded the new utility at 8 PM on 18.08.2021 but after verification ITR2, Schema error is still coming. New Income Tax Software is a great joke.

    138. Schedule Capital Gains — Land or Building or Both —
      The details filled up for property sell are not visible after saving.
      Can not update or modify these details. Is others have tried this option.

    139. Unable to verify return for last two day, Tried Netbanking but it just kept rotating. The tried OTP method but it just kept saying invalid PIN, which was same as I received in SMS.

      New ITR portal

    140. I am finding the same problem that “Enter bank name” though I have entered many times and validated. errors repeats. can anyone help

    141. I am trying to file the return since last 2-3 days, Every time after validation I got the message Validation successful without any error. Further proceeding for e – verification after the file is not being submitted and it comes out with an error message.

      1. Even I am facing the same issue.
        The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

        1. Hello, have you got any solution for this? I am also facing the same error(i.e. The gross receipts/income on which tax has been deducted are to be entered in the schedules under the respective heads of income as they are assessable in the year in which the credit for TDS is claimed). can anyone please resolve the issue

        1. Kavya, what they suggested you to do – how the problem is resolved?
          Kindly elaborate because i am facing same issue

          1. kavya, please tell the resolution they specified in your grievance for the validation error. I am facing same issue even now

    142. Error in validation Enter bank name. Last seven days. Customer care not picking up phone

      same issue here. after every attempt for validation, same error message in two rows appearing – please enter the bank name but on clicking the same it leads to bank account section where already bank details are provided. Wasted nearly 4-5 hrs time in attempting to file ITR-2 but at the end this problem is faced

      1. I am facing the below issue:
        The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed.

        and
        Name mismatch between PAN and the return. Raise an issue on the grievance portal but still no reply.
        Can you tell me how did you rectify?

    143. I am struggling to upload the ITR. The validation is successful, but when it is uploaded, it comes out with following error. I have tried atleaat 10 times now

      The gross receipts/income, on which tax has been deducted, are to be entered in the schedules under the respective heads of income, as they are assessable in the year in which the credit for the TDS is being claimed

    144. Most horrible website. Infosys and Finance department have messed up a smooth running portal by claiming to make the process better

      Repeated validation errors in Bank name , inspite of the fact that nothing was wrong on the same and TDS schedule is the worst. Real conjob by Infosys on the tax payers and I am a CA who has been filing returns for several years and helping oit several people in filing returns

      Teerible

      1. Yes.. old interface was good… this interface is pathetic and have login issues…
        Also take lot of time for verification…

    145. While e-verifying the return, I log on to the income tax portal, click on the return and then click on the e-verify button and nothing happens.
      Has anyone seen this? Any help would be appreciated.

      1. same issue here. after every attempt for validation, same error message in two rows appearing – please enter the bank name but on clicking the same it leads to bank account section where already bank details are provided. Wasted nearly 4-5 hrs time in attempting to file ITR-2 but at the end this problem is faced. Thanks to our competent authorities and FM for making us work so hard to earn bread and butter and spending tax payers hard earned money (Rs.4200 Crores) of tax on such incompetent unprofessional software companies.

    146. After correction of some of the errors mentioned above, I submitted the ITR2 and received the following message:
      Validation completed -1 Errors Found
      Please rectify the error to proceed further
      Category of defect A: You will not be allowed to upload the return. Kindly correct the below errors in order to proceed further.
      S.No. Error Description Suggestion
      1. Tax Payable on Total Income is not equal to the sum of (Normal Tax plus Special Tax minus Rebate on Agricultural Income).
      These computations are done internally and on the same data. I tried with different data but without success. If anybody knows how to get rid off this problem inform me. I have reported it to their Grievance Redress site.

      1. Same error faced by me as well. Frustating ! And running out of time as last date is approaching. It doesn’t allow to manually modify any of those 3 fields. In my case the difference is just 1 Re (rounding off error in internal calculation I guess). Searching for a hack to get it through..

      2. Same problem With me.I too tried in many ways.On validation I got the message “Validated successfully,there no error”. But while uploading, on verification the same message appears which have mentioned.

      3. Hi Tapan,
        I found the issue and fix this. taxable income system calculating decimal and creating issue.

        eg.. 1497 is come and 15% of this 224.55 . Round this to 1500 , so 225 will come and decimal will not be there.

        Hope this helps.

        Thanks,
        Sujeeth

      4. Same problem appearing for me. The situation is pathetic. All these schedules are automatically generated. The situation is pathetic.

    147. 26AS showing the TDS amount but not reflected in the pre-filled TDS page in online mode — pathetic !!
      Any solution for that ?

      1. Hi Avik,
        Got same . I clicked others there TDS option we have to select in selection.. after that only it will ask all TDS details 16A,B,C or TCS like that.

        Thansk,
        Sujeeth

    148. I am not able to file return for AY 21-22 because, everytime when i try to file return, they say that I have already filed return.

    149. I tried to file my income tax return for AY 2021-22 yesterday. After filling the personal details and press ‘confirm’. a message appears saying that you have already filed return and go to revised return. Actually this is my original return and I could not move forward with filing.
      Would anyone else experience the same problem?

        1. After filling the ITR-1 under Prepare & submit method, Iam not getting receipt number even after filling OTP in the dedicated space. I tried several times with several OTPs . As a result the data remained in Drafts only. Instead of harassing the filers with imperfect new portal why not you allow old system for the assessment year 2021-2022. ?

      1. Facing the same issue for one of my clients. I filed it and went through verification but i am unable to see it on the portal now

    150. ITR-2 filing on ITDe-filing is pathetic,software not designed properly, it does not auto uploads all TDS information from 26, throws error for gross dividend value not matching with sum of break up in 5 periods, when summed value matches with gross dividend.. After clearing all these errors , return got validated and verified but errored when Submit button clicked . As it throws Schema error occurred while submitting your form, please try later. I am desperately trying to submit return several times, with bad luck getting same error message.

    151. I have been trying to file income tax for AY2021-22->ITR2
      In the very first schedule – Personal Information, Under the Status I have it as ‘Individual’ and the filed is grayed out. And there is an Error : Status is mandatory
      This new online portal is a crap, can’t even get past the General Information section. Tried Chrome, IE, Edge but stuck at saving General Information due to above error.
      Any help will be appreciated

    152. While moving to the ITNS-280 challan filling for e-paying tax from the efiling portal, the data required need to be filled up again. This work can be minimized by prefilling the required data from the efiling portal.

    153. I filed my ITR-1 today and e-verification also was successful. But currently filed return is not shown in the returns filed page. Hence acknowledgement and ITR-1 Sahaj could not be downloaded. While showing the successful everification page, acknowledgement download option is given at the bottom left. This acknowledgment fonts are very small and not readable and instead “₹” symbol is in the amount column, it shows “V”.

    154. When i am trying to upload return through offline utility, Schema error is coming and when preparing the return online then it showing errorn pls put bank name and when i am clicking on updating bank name , system goes on processing …………….
      seriuosly worst website..

    155. Facing the same problem. ITR filing portal should be foolproof and thoroughly tested for glitches before launching. I don’t understand how such a faulty site with multiple errors all across has been thrust upon the taxpayers. Wasted the whole night yesterday but could not submit ITR Form 2 despite filling everything. Also, there is no option to modify capital gains. If you have to edit it, you need to discard the entire return and fill a new form all over again! What a third class site!

      1. Sir If you want to modify cg open the cg schedule. On top right press expand all. Select stcg or ltcg as required. Your previous entries will come. Be sure to tick under 111A and modify your values. Dont forget to enter quarterly values.

    156. While filing the ITR2, I get the following message:
      Error description:
      In Schedule OS, Sl. No. 10 the quarterly break up of Dividend Income (i+ii+iii+iv+v) is not equal to [1a – DTAA Dividend -System calculated value at 3aii] of Schedule OS
      Suggestion:
      Please provide the quarterly break up of Dividend Income equal to [1a – DTAA Dividend -System calculated value at 3aii] of Schedule OS
      I have checked all the inputs several times. They are correct. So, do not know what I should do.

      1. I do encounter same error. And same has been referred to IT dept. so far no response, i tried contacting through phone/chat. No response from dept. Sent couple of emails, no response.

      2. I too face the same problem while uploading/e-verification. Error is same as you have mentioned above. Despite best efforts not succeeded for the past one month. If you happen to get the solution pl inform me by e mail pl. thanks.

      3. This problem of breakup of divident income is resolved as of 24/07/2021 . I uploaded my return after successfully validating it

    157. Form 26 AS is not shown in this new website. Until you see 26AS you cannot fill up return. So unable to proceed.

      1. I have been wasting my time with the e-filing portal for the past two days. Trying to file my return for AY 21-22. Unable to complete the task. Unable to upload the file in the form.

      1. To understand what you are trying to say, the english must be translated back to your native tongue and re-written in English.
        I will try one here .. problem #5
        “Refund requests are not being made”.
        Whatever that means .. I will try to correct it
        — Tax refund is not calculated correctly.

        1. There I mean that taxpayers are not able to request for refund on the new portal. Tax calculation usually takes place when taxpayer requests for refund. But the new portal is not allowing users to request for delayed (by govt.) refunds. “Calculation is the other thing”.

    158. Sir,
      At the time of validation, it gives an error, “Please enter the bank name”, And the hyperlink doesn’t work. It keeps on loading/processing.
      Any suggestion to resolve this issue

    159. I have encountered several problems in preparing and filing ITR2. Details of the bank accounts do not show correctly and I am asked to enter the bank name though the IFSC no shown is correct and indicates the bank name. The PAN profile shows the bank account as validated but the ITR shows not validated. After getting the draft ITR validated, when I tried to upload the file and submit the return, I am told there is a schema error and asked to try later. It is difficult to correct any errors shown as one cannot go back to the relevant schedule, nor does the software show the error. Nor can the draft be saved at that stage. We can neither go back nor forward. The “loading” goes on indefinitely and one has to quit. If one uses a saved draft, he has to still start from the beginning.

    160. Still errors in TDS form – inputs vanish post saving, Filling form vi is a nightmare, continuous error at the time of validation with no error whatsoever. Nightmare !!

      1. We are facing a lot of problems, such as 26AS showing the TDS amount, not reflected in the pre-filled TDS page. Pre-filled TDS amount can not be edited this new IT PORTAL. It will be better for this year OLD IT PORTAL should be continued.

    161. while validating my itr for ay 2021 22, error (enter valid bank name) appears persistently, As indicated in the error notification, I click error description to resolve. The error showing the page is loading, loading continuously. After 10 to 15 minutes, the website closed. .Pl. help in this regard

      1. This problem is resolved and I have successfully completed and validated itr2 return as of 24/07/2021 .now there is problem of schema error for e verification

        1. I am getting this error:

          [#/ITR/ITR2/TaxReturnPreparer: required key [IdentificationNoOfTRP] not found, #/ITR/ITR2/TaxReturnPreparer: required key [NameOfTRP] not found];#;Please contact the developer of your utility with the error key

          I am seeing this erro from last 2 days, and tried re-starting the form as well as using their tool. Nothing seems to be working. What to do?

          1. I’m facing Same error.

            I think when there is refund than the TRP no is essential.

            On last page of verification it is asking for TRP no, Tax return preparer
            number .

          2. I think there is no need to give refund amount in TRP section because its not filed
            by TRP. Refund from previous page should be considered.

            This worked for me, but please double check this at your end.

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