The Income Tax Department launched the new website of Income Tax on June 7th, 2021. The website has had various technical problems since its launch. One of these is the problem related to ITR. Let’s know it in detail here.
Various Errors Related to ITR
People were excited about the new Income Tax website, but after the launch, they are facing various problems with it. The long list of problems also includes problems related to ITR filing, due to which people are getting frustrated. It is obvious that ITR filing is one of the main functions of the Income Tax website, along with other functions. But right now, the website is not able to perform its main function properly.
Submit Query for Error Free Return Filing Software
Common ITR Issues Faced by Taxpayers in FY 2024-25
- Error 1: The income tax portal has been issuing an error for the past few days, making it impossible to download the AIS and TIS Data. According to the given challenges in the ITR filing, it would be mindful to think about extending the additional deadline by 2 to 3 weeks. The lack of these important records significantly complicates the tax filing process. Here is the error below –
- Error 2: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3:
- In Schedule CG, the value of b1eii should be: (a) the difference of B1eiA and B1eiB, if eiA > eiB, else 0, if the date of acquisition is before 23 July 2024 and the transfer is on or after 23rd July 2024; (b) 0 in any other case.
- Error 3: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3: In schedule CG, the dropdown at sl. no. B10a, &; Whether the date of limitation /withdrawal was before 23rd July 2024 & is not selected.
- Error 4: While submitting the return in ITR-2, the Assessee is facing the following validation error:
- In Schedule Part-BTI, Sl. No. 15 Aggregate Income of Schedule B-TI is not equal to Sl. No. 12 – 13 + 14
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i am facing constantly the error In Schedule VIA, deduction u/s 80DD, “Dependent with Disability” cannot be more than Rs 75,000
I am facing the same problem. The error i am getting is “In Schedule VIA, deduction u/s 80DD, “Dependent with Disability” cannot be more than Rs 75,000”
i am also facing same issue
Yes, I added the 80DD deduction and amount as ‘0’. And this error is gone away.
Deduction U/s 80DD “Dependent with disability” maximum allowed is Rs 75,000
Same error when filing ITR2 online. The bug is not removed.
Surprising why this is being picked in the first place.
neither the URL works for correcting the same.
Not sure how to raise a services ticket of buggy tool with IT dept
Facing same problem. Last date for filing is neaning . Please guide.
ITR 3 ALL OK.BUT SAME PROBLEM 80DD AMT 75000
Reverify salary breakup.
If any amount is zero (in my case, it was Prerequisites), just delete them and then reverify. it will go away.
To fix the validation errors for 2 items:
1. Sec 80U related error –> go and delete the schedule for 80U in Section VIA. clear cache, temp files, reboot machine and relogin
2. Sec 80DD related error –> go into section VIA, add 80DD schedule with 0 value. Save and confirm. validate and verify –> this worked for me.
If you get an error – “Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed Rs20 lakhs”
Verify that gratuity field and amount is correctly added under the Gross/head salary.
Delete the Gratuity exemption field, and add again.
on verification system says Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, Amount that can be claimed for category “Self with disability” u/s 80U should be equal to is 75,000
where as I have not claim any deduction u/s 80U
Are you still getting the same error? I am also getting the same error? How to resolve that> I have deleted 80 U Section from Schedule VI. Still getting the error
REFORMATTED
I too had nightmare with such a bad tool. For me too deleting 80U didn’t resolve.
Indeed lost a lot of time refilling and bumping into the same error.
Finally what saved me goes as follows:
* I downloaded the json file at the last stage of the online filling option.
* Then download the offline tool from https://www.incometax.gov.in/iec/foportal/sites/default/files/2023-07/ITDe-Filing-2023%20Setup%201.1.3.zip
* Unzip it.
* Launch the *.exe application.
* Then load the json file (previously downloaded from the online interface).
* All the information filled online stays intact. You just need to go through each schedule and confirm each.
* NOTE: Ensure to deleted 80u from Schedule VIA
* On the last step, validation succeeds through the offline tool and the proceeds to e-verify and submit.
So the offline tool works rightly with the 80u deletion from Schedule VIA whereas online interface continued to TROUBLE ME.
P.S: I DON’T UNDERSTAND WHAT KIND OF TESTING IS DONE TO RELEASE THIS ONLINE TOOL TO THE END USER. WHOEVER TAKES THE BLAME NEED TO BE PENALIZED FOR DRAINING TAX PAYER FOR THEIR ENERGY AND TIME ON SUCH BAD ERRORS WHICH IS ATTRIBUTE TO THE TOOL PROVIDED.
you can try to resolve this error. I was also getting 75000 80u error.
then got one youtube video.
go to schedule VI , ADD 80U enter 0 and then delete or leave it like that. then if you go to validation it will be ok.
I am also facing the same issue, while it is not relevant to me. Pls Suggest.
Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, In Schedule VI-A, assessee has claimed deduction u/s 80DD for dependent person with disability should be equal to Rs.75,000
Please go and check your deductions VI-A, in Part C&D you should have an entry with 80U. Remove it. The error will come even if you have entry with Amount of ‘0’
I used above technique and my problem is resolved.
same error is flashing in ITR 2
on verification system says Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, Amount that can be claimed for category “Self with disability” u/s 80U should be equal to is 75,000
where as I have not claim any deduction u/s 80U
what is the solution
Please check deduction 80u whether you put any amount or not
How can you check when you submit online? you can only review the ITR pdf document. This bug has to be resolved by IT Team.
Please check Part C & D of Schedule VI A, there is a default 80U section added in there under 80TTA, please delete it, the error will be resolved.
I have delete the line for 80U but still getting the same error. Any resolution ?
Yes for 80U it helps. But 80D is also flagging as error when not claimed. as observed by many above
It worked.Many thanks
It is not working even after removed 80U from section IVA.
I also got same error and resolved myself by clicking any other claim under salary Yes clicked all and mentioned 0 and save. after that i previewed and submitted.
thank you all
How to fix gratuity validation error in ITR-2, gratuity is 20 lakh (as per limit) and exemption also is showing 20 lakh. Still, there is a validation error. What to do?
Thank you so much, this helped with complete my efiling. Thanks for finding and suggesting this workaround.
I am getting below error even though i am not entering any allowance u/s 10(13A):
Error: In Schedule S, If Exempt allowance u/s 10(13A) – House rent allowance is claimed, then deduction u/s 80GG cannot be claimed more than Rs. 55000.
Please help
80GG can not be claimed along with 10(13A) that’s why portal is showing error. Please check your Salary head 10(13A) is there in other allowances.
The above comments helped
1. Close the existing dropdown
2. Click “Add Another” cutton
3. Choose “Gratuity” and add the value
4. Go to last page
5. Proceed with validation
6. If you try to go to previous page again just to verify other details, please perform from step 1-5 again. Worst site, it need to be done again, else you will get the same exception
I am getting validation errors Itr 2
1. Even though I did not take deduction of 80U
Its showing error as
80U deduction cannot be more than 125000
Please help me out of this
Just go to schedule for chapter VI deduction and delete the deduction 80U showing there
Done this step.. It is still showing the error
Getting the error
[#/ITR/ITR1/ITR1_IncomeDeductions/OthersInc/OthersIncDtlsOthSrc/1/OthSrcNatureDesc: LTR is not a valid enum value];#;Please contact the developer of your utility with the error key
what is the solution
I am facing a similar issue. Does anyone have a solution?
PLEASE DELETE ALREADY DECLARE INCOME FROM OTHER SOURCE AND RE ENTER AS PER FORM 26AS / FILL AS ITIS
Thanks for the solution. It works fine
hey! did you find the solution to this?
[#/ITR/ITR1/ITR1_IncomeDeductions/OthersInc/OthersIncDtlsOthSrc/1/OthSrcNatureDesc: LTR is not a valid enum value];#;Please contact the developer of your utility with the error key
I have tried the below instruction but again getting error
PLEASE DELETE ALREADY DECLARE INCOME FROM OTHER SOURCE AND RE ENTER AS PER FORM 26AS / FILL AS ITIS
Any solution on this. Please suggest.
A[4/ITR/ITRI/ITRI IncomeDeductions/Othersing/OthersincDils
OthSrc/D/DthSrcNatureDesc: LTR is not a valid enum value);#;Please contact the developer of your utility with the error key
O
Sir,
We are facing problem in income other source column in ITR 1 & 4 please resolve as soon as possible
ITR 3
If user is rectifying the error, user needs to click on error hyperlink to rectify and not back button
Validation completed -1 Errors Found
Please rectify the error to proceed further
Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
S.No. Error Description Suggestion
1
.
In Schedule VIA, deduction u/s 80U in the category ‘Self with Disability’ cannot be more than Rs 75,000 or GTI whichever is lower
Iam getting validation errors Itr 3
1. Prescribed allowance under 10(14)(ii) cannot be more than basic salary
2. Even though I did not take deduction of 80U
Its showing error as
80U deduction cannot be more than 125000
Please help me out of this
Instead of online filing please use itr-3 xls file and upload and it worked in my case
Hi All,
For ITR2, the Online Utility is not ready. So I used Excel based utility.
I am not able to enter the Foreign assets in FSI and FA schedules.
How to enable ? Any suggestions please ?
Thanks in advance.
Regards,
Kiran
same issue. Any resolution
I am also getting same error any solution available
Delete it from part IV A.It works for me.
Am getting the following error.
Validation completed -2 Errors Found
Please click on respective error description to resolve the error and to proceed further
I do not have any taxabvle income but I ger error to say enter gross receipt. When I enter gross receipt, it’s asking me to fill TDS decucted. If i mention ‘0’, it again shows error. What to do
Portal related issue Kindly contact to Department for this matter.
even the registration is completed in e filling and full details including name pan adhar adress bank acount everything validated but while filing return its not showing first name middle name pan adhar in the personal information even there is no edit option to write there so return is not processing furthur
You can go back and SELECT the account for which TDS to be entered. There is a delete option next to Edit. Use delete option and delete the Account (against which the error is shown) itself.
Same error here also.Kindly suggest solution.
[#/ITR/ITR1/ITR1_IncomeDeductions/OthersInc/OthersIncDtlsOthSrc/1/OthSrcNatureDesc: LTR is not a valid enum value];#;Please contact the developer of your utility with the error key
Any suggestion to resolve this issue
Same error sir
Dear sir, Try with new tax Regime, (opt yes). Add bank savings interests as per AIS(annual reports).
Hi Asholin,
I am also facing the same issue. Is it resolved for you after opting yes ?
Yes sir Solved, and also Delete the prefilled income from other sources, and give it manually with description from the source which you earned.
brother you suggest the bumper solution and its 100% works
hi,
did you got any solution for this error. if yes pls help how it has cleared
Did the error fixed now ? am getting same error now
Solution Mila
Bro
Is this resolved? Please suggest.
DEAR SIR
IAM ALSO FASING (#iITR/IR4/PERSONAL INFO/ADDRESS/MOBNUMBER EXPTED NUMBER FOUND :STING) PLEASE GIVE SOLUTION SIR
G SANJEEV
TAX CONSULTANT
Kindly update your profile details like Mobile No, Address, Mobile No and then try again to file the Return.
how to solve EF21004 error while filing
“Please contact to the portal for this.”
I am assuming this error appears on the utility. If you upload the json to the web based portal you will get a better error description. I kept getting ef21004 but on the web portal it showed:
Filing section is selected as 139(8A), but sections related to 139(8A) are not filled in xml/json.
I am getting the same error
EF21004 – please let me know how to resolve this
any resolution raj m also geting the same error
Any update on the same issue ?
(#/ITR5/ScheduleAMTC/ScheduleAMTCDtIs:expectedmaximum item count:11,found : 19)# please Contact the developer of utility with the error key.
SAME ISSUE.
While i uploading the JSON file the error will be . please Contact the developer of utility with the error key.
Please help me if there is any solution
You need to contact the software company you are using for filing the Return.
[#/ITR/ITR3/TradingAccount/OtherIncDtls/0: required key [NatureOfIncome] not found];#;Please contact the developer of your utility with the error key
“PLAcntPrepSchedVICompAct”: “N”,
“PLAcctFlg”: “N”,
“PLAcntPrepAsperAGM”: “N”,
i think No should be changed to N or Y
Facing This Problem
#/ITR/ITR6/ScheduleMAT/PLAcntPrepSchedVICompAct: Yes is not a valid enum value, #/ITR/ITR6/ScheduleMAT/PLAcntPrepAsperAGM: Yes is not a valid enum value];#;Please contact the developer of your utility with the error key
MAT Schedule has not been filled properly in your software. Please fill it properly.
Sir did u got any solution as I am also facing the same issue.
[#/ITR/ITR6/ScheduleMAT/PLAcntPrepSchedVICompAct: Yes is not a valid enum value, #/ITR/ITR6/ScheduleMAT/PLAcntPrepAsperAGM: Yes is not a valid enum value];#;Please contact the developer of your utility with the error key
please help to resolve this error
I am also facing the issue , no resolution till no w
Do you resove it??Im getting the same error now.Kindly reply
Did anyone get any solution for this???
[#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key
Please check whether the Bank accounts have been added to the Income Tax Portal and validated also at the portal
[#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key
Please check whether the Bank accounts have been added to the Income Tax Portal and validated also at the portal
“[#/ITR/ITR1/Refund: required key [BankAccountDtls] not found];#;Please contact the developer of your utility with the error key”
but My Bank Account Validated and EVC Enabled still getting above error again and again
“Please contact to portal for this matter.”
Same error here. Did you get a solution
same error in filing ITR 4
[#ITR/ITR4/Personalinfo/address/phoneno:requird key [phone no] not found
Kindly give solution if you get solutions
Thank you.
same problem i am facing too
koi solution mila iska mujhe bhe same problem hori h
Just go to ITR site and do not resume last return which is you filled recently just click to New ITR filing and refiling all of your data and submit the same your ITR will be done with this process.
I am facing same error. Just re-validated bank account. Please suggest an option
You have to go back to bank details page and add bank details. If it is already added then when you try to add again it will give error and start reflecting.
Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further. with error description EF20052. Please help me on this
ERROR DETECTED IN XML EF20052 IN IT SOFTWARE OF GENIUS AFTER PREPARING U RETURN KINDL;Y SOLVE THIS
Please share your contact details, and error screenshots with the client’s serial number and send them to info@saginfotech.com.
Offline itr u 4 upload nahi ho rehi hai baar baar error aa reha hai
Trying to Login with an OTP linked to my adhar card but even after multiple attempts i’m unable to do so as i never received any OTP in my registered phone number.
Please suggest an alternative way to login to the portal.
I am getting the issue while filing ITR2 and click on last screen on button Proceed to verification.
Bad request Request: Post foitrvalidations2223medservice.iec.svc.cluster.local:8381/api1.0.0HTTP/1.1
Hi,
Please recheck incase you have used any other language alphabets. I got the same error and when i reviewed, i realized i used a German alphabet under the address block and changed it back to English. It worked ! i could submit it.
Thank You Very Much your suggestion helped me
I think there is no need to give refund amount in TRP section because its not filed
by TRP. Refund from previous page should be considered.
This worked for me, but please double check this at your end.