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Most Common Technical Errors on New ITR e-Filing 2.0 Portal

Technical Errors on New Income Tax Web Portal

The Income Tax Department launched the new website of Income Tax on June 7th, 2021. The website has had various technical problems since its launch. One of these is the problem related to ITR. Let’s know it in detail here.

Various Errors Related to ITR

People were excited about the new Income Tax website, but after the launch, they are facing various problems with it. The long list of problems also includes problems related to ITR filing, due to which people are getting frustrated. It is obvious that ITR filing is one of the main functions of the Income Tax website, along with other functions. But right now, the website is not able to perform its main function properly.

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    Common ITR Issues Faced by Taxpayers in FY 2024-25

    • Error 1: The income tax portal has been issuing an error for the past few days, making it impossible to download the AIS and TIS Data. According to the given challenges in the ITR filing, it would be mindful to think about extending the additional deadline by 2 to 3 weeks. The lack of these important records significantly complicates the tax filing process. Here is the error below –
    AIS Error
    • Error 2: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3:
      • In Schedule CG, the value of b1eii should be: (a) the difference of B1eiA and B1eiB, if eiA > eiB, else 0, if the date of acquisition is before 23 July 2024 and the transfer is on or after 23rd July 2024; (b) 0 in any other case.
    • Error 3: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3: In schedule CG, the dropdown at sl. no. B10a, &; Whether the date of limitation /withdrawal was before 23rd July 2024 & is not selected.
    • Error 4: While submitting the return in ITR-2, the Assessee is facing the following validation error:
      • In Schedule Part-BTI, Sl. No. 15 Aggregate Income of Schedule B-TI is not equal to Sl. No. 12 – 13 + 14

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    Disclaimer:- "All the information given is from credible and authentic resources and has been published after moderation. Any change in detail or information other than fact must be considered a human error. The blog we write is to provide updated information. You can raise any query on matters related to blog content. Also, note that we don’t provide any type of consultancy so we are sorry for being unable to reply to consultancy queries. Also, we do mention that our replies are solely on a practical basis and we advise you to cross verify with professional authorities for a fact check."

    Published by CA Vineeta
    Hi,I am Vineeta Sharma. I am a chartered accountant. I have done my (B.Com) from Rajasthan University. I have keen interest in taxation field.
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    899 thoughts on "Most Common Technical Errors on New ITR e-Filing 2.0 Portal"

    1. I completed ITR2 for assessment year 2021-22 and validation was successful. When I
      tried to file the return for verification I get error message “SCHEDULE CG sl No. Ex is not
      equal to the difference i – ix . I presume this error occurs because the return preparation
      software is not fully compliant with data quality requirement. I downloaded only
      return preparation software developed by Income tax dept. Please help in this regard

    2. Getting a validation error. Category of defect A :You will not be allowed to upload the return. Kindly correct below errors in order to proceed further.
      Error Description
      1. Exemption u/s 10(10) for gratuity shall not exceed income offered under the head salary under sub head gratuity receipt and cannot exceed R20 lakhs
      Suggestion – Enter Rs. 20,00,000 in the field “Sec 10(10)-Death-cum-retirement gratuity received.

      I have entered the amounts as per Form-16. Gratuity amount is less than salary and less than 20 Lakhs.
      Not sure what is wrong. No error until last step and then I get a validation error.
      Very poor software.

          1. No. I raised a grievance. The response was that I should download the new utility and refill the forms or start a new online form. I tried everything that was suggested. Nothing works. Frustrated. Thinking of going to a CA who might have a solution. Looks like a coding error. Instead of disallowing amounts greater than 20 lakhs, it is disallowing amounts lower than 20L. So much for simplification.

    3. I am trying to file ITR -3 for professional income
      return is validated properly but the verification stage is giving errors

      I have tried to rectify it for 50 times but still, system is not allowing to file

      1. Sir,
        I am facing the problem mentioned in point number7.During ITR returns validation , unable to enter the name when self is chosen.Kindly let me know the solution for this.
        Thank you

      2. I am also facing issues in ITR3. somehow, it has decided that i am eligible for AMT (actually I am not as there is no relevant deductions) so giving error not matching AMT and deemed income. Irony is that AMT schedule is disabled for me. Also, it is asking me to fill ESR with zero, but if I fill zero, ESR is not saved showing me again error of ESR not filled. Total junk site as grievances are raised for last 10 days, but nobody bothered to look into. Sad affairs from Infosys and not being tracjed by our FM team. Really sad.

    4. Am trying to e-verify my ITR Form-1 for AY2021-22 using OTP linked to Aadhar card on new portal. It gives me error PAN not linked to Aadhar. When i try to link, it says already linked. As this is already linked, I have double checked that.

      So this like a circle, first it says link PAN & Aadhar and then it says already linked. Due to this issue, am not able to e-verify the returns and not able to submit. Please advise what to do.

      Sincerely,
      Rakesh Gupta

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