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Most Common Technical Errors on New ITR e-Filing 2.0 Portal

Technical Errors on New Income Tax Web Portal

The Income Tax Department launched the new website of Income Tax on June 7th, 2021. The website has had various technical problems since its launch. One of these is the problem related to ITR. Let’s know it in detail here.

Various Errors Related to ITR

People were excited about the new Income Tax website, but after the launch, they are facing various problems with it. The long list of problems also includes problems related to ITR filing, due to which people are getting frustrated. It is obvious that ITR filing is one of the main functions of the Income Tax website, along with other functions. But right now, the website is not able to perform its main function properly.

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    Common ITR Issues Faced by Taxpayers in FY 2024-25

    • Error 1: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3:
      • In Schedule CG, the value of b1eii should be: (a) the difference of B1eiA and B1eiB, if eiA > eiB, else 0, if the date of acquisition is before 23 July 2024 and the transfer is on or after 23rd July 2024; (b) 0 in any other case.
    • Error 2: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3: In schedule CG, the dropdown at sl. no. B10a, &; Whether the date of limitation /withdrawal was before 23rd July 2024 & is not selected.
    • Error 3: While submitting the return in ITR-2, the Assessee is facing the following validation error:
      • In Schedule Part-BTI, Sl. No. 15 Aggregate Income of Schedule B-TI is not equal to Sl. No. 12 – 13 + 14

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    Disclaimer:- "All the information given is from credible and authentic resources and has been published after moderation. Any change in detail or information other than fact must be considered a human error. The blog we write is to provide updated information. You can raise any query on matters related to blog content. Also, note that we don’t provide any type of consultancy so we are sorry for being unable to reply to consultancy queries. Also, we do mention that our replies are solely on a practical basis and we advise you to cross verify with professional authorities for a fact check."

    Published by CA Vineeta
    Hi,I am Vineeta Sharma. I am a chartered accountant. I have done my (B.Com) from Rajasthan University. I have keen interest in taxation field. View more posts
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    897 thoughts on "Most Common Technical Errors on New ITR e-Filing 2.0 Portal"

    1. While moving to new regime, we have to fill Form10IE.After all the data fields which are either prefilled or filled by me, it asks me to generate otp for aadhar verification. Once done with the verification, it says “submission failed- invalid input” without giving any reason. Please help.

      1. I found it extremely difficult to file Itr 2, on behalf of my son in law. Unlike the previous portal which was user friendly, the present one is a most useless, unhelpful portal. This present one should be scrapped and replace it with the old one with some modifications if required. Heavy penalty should be levied on the latest software provider.

    2. Error while verification : Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, Amount that can be claimed for category “Self with disability” u/s 80U should be equal to is 75,000

      Fix: Download json and click on validate the error goes away. why these kind of errors are not fixed by Infy

      1. I resolved this issue by going to the Schedule of Chapter VI-A. In the C-D deductions, uncheck the 80U deduction.

        1. Please change your web browser, login and processed to validate and you would be done. Or if you do not have another browser, logout, clear cache, relogin and try ….

      2. Finally I have finally found a solution for all such problems, don’t keep Text Boxes Blank put value as “0” in all such Text Boxes in the schedules (like 80U, 80DD)

      3. same error , even after trying for second day , today its not logging only may because of huge load on server…

      4. You may have selected “Yes” for any other deductions in the Schedule quiz. (this is where sections 80 U, DD, etc are mentioned). Select “No” in case you are not claiming any of those and the problem will resolve.

        1. TaxReturnPreparer: required key [IdentificationNoOfTRP] not found, #/ITR/ITR2/TaxReturnPreparer: required key [NameOfTRP] not found];#;Please contact the developer of your utility with the error key

      5. Thanks yaar, your suggestion ‘Download json and click on validate the error goes away’, really helped me and I could verify it immediately.

    3. error , Since option No is selected for ‘Are you opting for new tax regime u/s 115BAC?, In Schedule VI-A, assessee has claimed deduction u/s 80DD for dependent person with disability should be equal to Rs.75,000

      1. Go to Schedule VI-A. Under 80 DD claim 75000, Save and confirm. Go back to Schedule VI-A and delete 80DD. It worked for me. In fact I had 2 errors 75000 in 80 DD and 75000 under 80U. Did both separately and could proceed to verify and submit returns. Hope it will work for you too.

        1. thank you Mr.Govind. Your suggestion worked for me. Initially i was thinking why i have to enter first then delete the same. I dont know the technicality behind it. But it worked for me also. Once again thanks

        2. Thank you, Govind. It worked. Entered the section 80DD with the value. Confirmed it. Went back and deleted and confirmed it again. And it allowed me to file the return.

        3. Thank you Govind, I also faced the 80U and 80DD errors in after validation successful and before verification in ITR 2.

          Manually adding them in VI-A and deleting them again helped to proceed verification without errors. Thank you!

        4. Yes, It worked for me as well. Perfect solution to fix 80DD and 80U section issue. It’s bug which never tested by Infy.

        5. Thanks this works…One can simply select the deduction which is causing error and delete it (if not claimed)

    4. I was facing error. The column of error was blank. I could not figure out the reason for error. I downloaded the json file and opened in offline filing menu. The error was displayed clearly. Worked on the error and filed the return online. Posting for information and for those who come across similar error.

    5. I am getting the following validation error for online as well as the offline Excel utility ( after uploading )json file. All the sheets of the excel are validated and no errors.
      This is in the House property schedule. Even the total share is coming to 100%.

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