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Most Common Technical Errors on New ITR e-Filing 2.0 Portal

Technical Errors on New Income Tax Web Portal

The Income Tax Department launched the new website of Income Tax on June 7th, 2021. The website has had various technical problems since its launch. One of these is the problem related to ITR. Let’s know it in detail here.

Various Errors Related to ITR

People were excited about the new Income Tax website, but after the launch, they are facing various problems with it. The long list of problems also includes problems related to ITR filing, due to which people are getting frustrated. It is obvious that ITR filing is one of the main functions of the Income Tax website, along with other functions. But right now, the website is not able to perform its main function properly.

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    Common ITR Issues Faced by Taxpayers in FY 2024-25

    • Error 1: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3:
      • In Schedule CG, the value of b1eii should be: (a) the difference of B1eiA and B1eiB, if eiA > eiB, else 0, if the date of acquisition is before 23 July 2024 and the transfer is on or after 23rd July 2024; (b) 0 in any other case.
    • Error 2: While submitting the return in ITR-2, the Assessee is facing the following validation error. This error is not coming while filing ITR-3: In schedule CG, the dropdown at sl. no. B10a, &; Whether the date of limitation /withdrawal was before 23rd July 2024 & is not selected.
    • Error 3: While submitting the return in ITR-2, the Assessee is facing the following validation error:
      • In Schedule Part-BTI, Sl. No. 15 Aggregate Income of Schedule B-TI is not equal to Sl. No. 12 – 13 + 14

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    Disclaimer:- "All the information given is from credible and authentic resources and has been published after moderation. Any change in detail or information other than fact must be considered a human error. The blog we write is to provide updated information. You can raise any query on matters related to blog content. Also, note that we don’t provide any type of consultancy so we are sorry for being unable to reply to consultancy queries. Also, we do mention that our replies are solely on a practical basis and we advise you to cross verify with professional authorities for a fact check."

    Published by CA Vineeta
    Hi,I am Vineeta Sharma. I am a chartered accountant. I have done my (B.Com) from Rajasthan University. I have keen interest in taxation field. View more posts
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    897 thoughts on "Most Common Technical Errors on New ITR e-Filing 2.0 Portal"

    1. The return has been validated successfully without any error. But ultimately the following comment appeared. I fail to understand what this means. How to send the return now.

      [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key
      The return has been validated successfully without any error.

      1. i too am facing the same problem today 6th Jul 2022 – validation of ITR2 is successful – how does one file the income tax return ? gives this error while verifying – [#/IT/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChain: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

    2. [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      1. Same problem.. Does infosys at all test this portal? simple JS error on type casting. pls look into code in self assement tax section. error is there.

      2. I am also facing the same error… can anybody update a fix here.

        [#/ITR/ITR2/ScheduleIT/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String, #/ITR/ITR2/ScheduleIT/TaxPayment/1/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key
        The return has been validated successfully without any error.

    3. Sir,
      While submitting the itr-1 getting the following error message. Please do help.
      [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      1. Yes I am too facing this problem and feed up with return filing. First honestly pay tax and than to justify the same file return with continue technical problem in software from last 2 FY.

      2. Facing the same error “[#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key”
        How to resolve this?

      3. Hi… Joshi, I am also facing same problem from 2:00 pm [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error

      4. I am facing the same problem – SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

      5. Sir,
        While submitting the itr-1 getting the following error message. Please do help.
        [#/ITR/ITR1/TaxPayments/TaxPayment/0/SrlNoOfChaln: expected type: Number, found: String];#;Please contact the developer of your utility with the error key

    4. I tried to file return using ITR-1 but I am not able to select the reason ubder heading “Are you filing the income tax return for any of the following reasons?”
      The choice is not being highlighted on clicking it

    5. while filing ITR 4 TDS deducted does not match with 26 AS. How to rectify auto filled deduction amount?

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