What is The Income Tax Department ‘e-Nivaran’ Scheme?
The Income Tax department to promote the paperless environment launched ‘e-Nivaran’, a special electronic system to fast-track taxpayer grievances and ensure early resolution or redressal of their complaints.
A separate and dedicated window for grievance redressal in the Income Tax Business Application (ITBA), from now, this recently launched new smart electronic platform will handle the regular operations of the department.
How ‘e-Nivaran’ Scheme Works?
The facility’s electronic solution, ‘e-Nivaran’ will integrate all the online and physical complaints received by the department which will further be monitored by the Assessing Officer of the case up to the supervisory officers.
The e-portal is also capable of ensuring the related section or domain of the tax department to the concerned grievances. And quickly transfer the issue to the concerned department like for refunds and for the other IT matters of an assessee.
As per the higher priority of this issue, the CBDT had also brought a new mechanism where top officers of the department receive a specific quota of complaints to monitor and track, from their origin to the successful resolution.
A senior IT official said about the ‘e-Nivaran’, “The new system is called unified grievance management system and is acronym ‘e-Nivaran’. The system not only records the origin of the grievance on the electronic platform it works on, but it also keeps tracking it till it reaches its logical conclusion for final resolution,”
Through the efforts of Prime Minister Narendra Modi, the electronic solution system ‘e-Nivaran’ came into existence, a few months back, Mr Modi told the IT department to pace up the grievances resolution work, resulting IT department introducing ‘e-Nivaran’.
For all such departments which also have a public interface like the IT department, Mr Modi had also asked them to reduce this time duration from two months to one month. a new structure in the department to deal with these issues called–Taxpayer Services Unit, also created by the policy-making body of the Central Board of Direct Taxes (CBDT).
New Form ‘E-Nivaran’ From Income Tax Department
The Income Tax department will be launching a new form termed ‘e-Nivaran’ under the ITR form to manage taxpayer grievances in the best possible way. The issues related to the refunds and fillings will be notified to the taxpayers via emails and SMS.
Similar to the e-Income Tax Returns (ITRs) and other forms, the new form will be made public soon. It is the latest offering from the I-T department. The forms comply with the PAN number, email, and mobile number along with the taxpayer’s name. This information is to be filled by the user in order to receive hassle-free service from the department. The form also provides an area for mentioning grievances and other tax-related issues.
According to a senior official, “By using the new system, the taxpayer need not worry much and don’t have to visit the tax office as the system is made to ensure that the time gets saved. The ‘e-Nivaran’ project is interconnected to the department database.”
There is a facility for filing the new form either online on the official e-filing website or manually at the Aaykar Sampark Kendra (ASK), which is located across 260 cities in the nation. Once the form gets submitted successfully, the department releases a ‘Unique Grievance ID’ which can be used by the taxpayers to track their case.
Earlier this year, the Central Board of Direct Taxes (CBDT), the policy-developing entity of the Income Tax department, launched the unique ‘e-Nivaran’ module which ensures fast resolution of taxpayer grievances. The department has also released a new logo for ‘e-Nivaran’.
Current Procedure to Submit the Grievance in E-Nivaran Form
e-Nivaran Grievance Submission – Without Login, The taxpayer can submit the grievance by following the below steps
- Step 1: On the e-Filing Home page, click on the ‘e-Nivaran’ tab.
- Step 2: Select ‘Submit Grievance’ Two options are available:
- PAN or TAN Holder
- Do not have PAN or TAN
- Step 3: Select the ‘PAN or TAN Holder’ option, a text box is provided to enter PAN or
- TAN. Click on the ‘Submit’ button.
- Step 4: Select ‘Register with e-filing and Continue’, it will redirect to the Registration page.
- Step 5: Select ‘No thanks and Continue without registering’, it will redirect to e-Nivaran
form to raise a grievance. - Step 6: The taxpayer can preview and edit before submitting a grievance request.
- Step 7: Click on ‘Submit’, OTP will be sent to the respective email ID and mobile no given time to raise the request.
- Step 8: Click on ‘Validate’, the success message will be displayed along with the option to download pdf.
e-Nivaran Grievance Submission – Post Login
The taxpayer can submit the grievance by following the below steps
- Step 1: A link Submit Grievance is provided under an e-Nivaran tab.
- Step 2: Click on Submit Grievance and a Grievance Disclaimer pop-up will be displayed
- the taxpayer has to agree and proceed forward to raise a grievance.
- Step 3: The taxpayer has to enter the details click on Preview and submit.
- Step 4: The taxpayer can preview and edit before submitting a grievance request.
- Step 5: Click on Submit, OTP will be sent to the respective email ID and mobile no given during the time of raising the request.
- Step 6: Click on ‘Validate’, the success message will be displayed along with an option to download a PDF.
Sir,
The e-nivaran scheme option is not displaying in my e.portal my PAN NUMBER. ADGPN6833R.. Pleased kindly make arrangements to display the e.-nivaran scheme option in my e.portal. Thank you.
I have applied for Rectification and refund for AY2008. The file is ready for refund but ITO does not do refund order for the best known reason to him. 3 inspectors have changed and 2 DC IT has changed but my file is not acted upon. 27.3….ITO Vashi Navi Mumbai…My grievance no. 6450918 Dt.05/07/2022, 11064831 Dt.24.02.2023,12733990 Dt.07.07.2023..No Response.
Can the concerned officer do the refund order as it is pending for more than a decade.
Please Contact the portal
I received a refund email from ITR giving me a refund of Xamount as well as received another email as demand notice asking a demand of 6x amount asking for a demand for Assessment year 2010. It’s next to impossible for me to find return acknowledgement Saral 2A after more than a decade. Visited IT Office for a waiver although their system shows return was filed in time and SARAL-2 as well but they are asking me to provide hard copy of those documents to get waiver. I have put a complaint in grievance but nothing has moved.
I am working in a State Govt. Dept. and Tax is being deducted from Source.
During AY 2010-11, 2011-12, 2012-13, I have filed the returns along with Form-16 provided by Office. However, during these 3 years the IT dept. is not taking congnizance of Form-16 and asking me to provide the details of Form-26AS (When this form was introduced) as there is no credit linked to my PAN. Hence the difference. I have written letters to concerned AO, but the AO is insisting on payment of Tax with interest which rurns to lacs of rupees. How can I RESOLVE THIS ISSUE.
The income tax department will always consider Form 26AS for income calculation. If in your case at that point in time no payment is linked to Form 26AS then you have to contact your employer or from Income Tax Department.
By July end 2021, I have filed my IT Return. From 19h Aug-21 onwards it’s showing “Under Processing”. Today it is 6th Oct-21 still it’s showing the same status. Whereas my colleagues/friends who filed quite later (Aug end or even mid Sep), processing got completed for them with Refund. Instead of filing the return in Jul-21, it’s been almost 2.5 months still the processing is no completed. I raised a grievance for the same on 6th Oct. Still there is no reply yet. What is the expected time of reply for a grievance?
I have filed the incorrect Grievance, is there a way to withdraw or rectify?
Submitted grievances on IT refund issue through the e-nivaran. but satisfactory answer not received from IT. what would our next steps.
My last company got sick and gone for liquidation after the order from NCLT. The company deducted TDS but did not deposit the same. In this situation, IT Deptt is demanding the tds amount what was deducted but deposited by the company. What is the relief to an employee when the company has gone for liquidation by the order from NCLT? Suggest.
My refund calculated incorrectly (not as per the actual TDS mentioned in FORM 16), and the refund processed according to the wrong calculation. I revised my ITR and done e-verification through the different sites which has calculated the TDS exactly as per FORM 16. Meanwhile, I have received a refund as per the wrong calculation (which is not even 20% of the actual refund amount). My revised ITR status still shows e-verified successfully on the portal. Will I get the difference amount as per my revised ITR? please suggest further steps to get my TDS amount.
Please contact to Income Tax Department portal regarding this matter.
My refund was calculated incorrectly (not as per the actual TDS mentioned in FORM 16A & 26AS), and the refund was processed according to the wrong calculation. I lodged a grievance to the grievance cell of IT Dept. on 03 -04-2022 but do not get any feedback till now. Please let me know the next procedure.
How can I make a complaint against an employee off State bank of India Lucknow about her PROPERTY n rest details? A very very big Corruption was don by few EMPLOYEES off State bank of India indranagar bhootnath branch Lucknow during noot bande..
They have made PROPERTY from the amount they earned from Corruption done during noot bande..
I have all evidence.
For AY 2016-17, I have paid Rs 14200/- the advance tax on 31/03/2016 which resulted in Tax-Credit Mismatch, and on submitting the Online Rectification, the CPC Bangalore has corrected the same and the above tax paid by me is appearing in 26AS for AY 2016-17. But the Assessing Officer is yet to cancel the outstanding tax demand of Rs 14200/- for AY 2016-17. I have sent a letter to ITO to cancel the same for which there is no communication even after 20 days. Further, there is no response to my e-NIVARAN in this regard. Now, what should I do? Please guide me at the earliest.
I was received with 143 (1)(a) for the mismatch in Income between Form26As & ITR, I have responded the 143(1)(a) with section 10 exemptions (HRA, Prof tax, LTA, Medical allowances) which I missed to mention in original ITR. CPC responded saying these reasons are unacceptable and again raised same 143(1)(a), I again responded the same.
Now My ITR is processed with 143(1) demanding tax for this exempted income. How should we deal with this when we get replay saying “unacceptable” & not giving further reasoning for not accepting the response. All the deductions are present in FORM16.
As now return forms have changed so you need to show bifurcated details of salary while filing the return of income i.e. basic salary and all other allowances need to be shown separately in return.
U/s 154. I have a similar issue with the deductor made an error in 26AS sec. head by placing 194J where it should be 194Ib. The deductor had revised the 26AS to the correct Sec. Head 194Ib. My response was. “To reprocess the ITR base on the revised 26AS.” Then I got notice u/s 245 where I sent attachment a letter showing the calculation and copy of the Revise 26AS and mentioned to reprocess the ITR base on the revised 26AS. Then an email was received to approach JAO. The AO states PAN & AY not transferred to ITBA. Lo! & behold CPC just deduct the demand from the refund without knowing if the AO did reprocess or CPC did reprocess. To aggravate the situation now I get another notice u/s 245 (220(2) for recovery of interest on the demand already deducted by CPC. obviously, I will disagree again. Several e-mails were sent to the AO with attached documents through emails, no reply. The phone is not being answered. In fact, did also make an application to Aaykar Sampark Kendra, personally have also met the AO 3x. This issue has been going on for a good 3 years now. Frustrating and feel being rubbed of my refund.
Please contact to portal regarding this
I raised e-nirvana grievance, it was closed by asking for some documents and by marking the grievance as ‘completed’! I expected it to be open as they have asked for documents. Anyway, I created again the same grievance by including the requested documents. It has been about 3 months but there is response yet. It’s really frustrating to wait so long without any update.
Dear Professionals,
I have forgotten the IT Password for a company and I have tried all the possible ways to reset the password. Its been 3 months trying for the password. I had contacted IT Dept on a toll-free number and I was asked to send a mail with some basic details, I did the same but didn’t get any reply yet.
Do I have any way to get the password?
Please suggest me.
I have paid my Tax and correctly fill up the same in my Return and submit my ITR in due time. But the computation in u/s 143(1) is has omitted by CPC, though in my 26AS Form has shown correctly my paid Tax. Therefore, a wrong demand has been raised on me by CPC. How can I solve this matter? I look forward to your valued advise in this regard.
File rectifcation u/s 154 using same XML.
Modi sir is doing very gud ND great things but in our government so many central government officers is not doing te job properly and they are wasting the time of our Indian people’s and when we go to any income tax office they are saying iam so bussy and they are saying come tomorrow come tomorrow and they are very irresponsible they are wasting government time and people’s money.time name etc…so plz punish our tanuku andhrapradesh income tax officers and there staff even they are not giving the respect and iam asking anything just they are laughing …pm sir u can only change this employees and system too.tq ones again sir…
What should one do, if the query in enivaran doesn’t get redressed even after 45 days?
I want to know about my income tax.
Reg: Transfer of PAN AFVPM8720K Ward-1 Gokak to Ward 7 (2) (1) Bengaluru
I have personally handed over application dt.15/12/2017 to ITO, Koramangala requesting above. Also sent the application to ITO Gokak dt.13/3/2018 requesting for change of address in PAN.
Once address change done i have to apply to the principal commissioner of Income Tax, Bengaluru for condonation of delay in filing return of income for assessment year 2015-16 .(ref-grievance e-Nivaranportal ack.no.100000000421488 dt.17/7/2017. received at Gokak)
E-NIVARAN ….. very bad
AO is blindly closing tickets without even attempting to resolve the case.
I am being given misleading answers (pre-recorded generic answers), and just closing the ticket as “FULLY RESOLVED”
We are sincere taxpayers. This is a damn insult to us for being so sincere. AO’s should do justice to the salary they are taking …. which is nothing but our tax.
I completely agree. My grievance was also rejected without any investigation stating my IT return were calculated by the system correctly and if I wanted to rectify, I had to manually submit the grievance. Someone needs to be made accountable
I had posted a grievance on e-Nivaran about the month ago & a half. Unlike news & claims from ITR, the grievance hasn’t been addressed in 30 days and the status shows pending. Sheer formality from the government.
Also, Tried dropping a mail to AO officer, from the email id provided by ITR 3 months back, but of no use. Can anyone here help me in this? It would be very much appreciated if the issues tax-payer faces are at-least acknowledged by the government & IT Deptt.
Dear Sir,
I have received the demand notice for the AY2008-09, I found there is no option for the online rectification for the AY2008-09. I heard that e-nivaran submit for the resolve the issue. Please let me know any other option for the same.
If the return was filed manually.
I had raised query on e Nirvana and they have replied to me and they have asked for few details how to provide them those details.
My pan is not active on efiling site so I can’t log in..
Can you please suggest some way??
I am already registered form no. 26AS. I am lost of my password, o.t.p. of mobile and email hence i am not activate of form no. 26AS.Pl. give me procedure to activate of this.
Thanks
S.K.JOSHI
Sir first thing is that your DOB is the password for 26AS and the second thing is that if you lost your password of income tax site then just click on forgot password and you get OTP on your registered mobile no. and registered e-mail id.
Sir I mistakenly created an account on efilling website while I was trying to know my PAN,And after about a month I got a mail in my email from the income department telling that (Dear Taxpayer,
Greetings from Income-Tax Department!
It is seen from our record that you are yet to file your Income Tax Returns for AY 2017-18.
Therefore, it is advised that you may ascertain your tax liability and file your Income Tax Return (ITR) by due date. If your tax return is not subject to any tax audit, the due date for filing of your Income Tax Return is 31st July, 2017.
Please also link your PAN with Aadhaar on the e-filing website. If your mobile is linked with Aadhaar, then you can e-verify your ITR using Aadhaar OTP. E-verification is easy and is also possible through netbanking, Bank account validation, Bank ATM or Demat account validation. No need to send ITR-V to CPC Bangalore if you e-verify.
In case you require any assistance in knowing about due dates of filing, ITR Form Number or procedure for filing of Income Tax Return, please visit http://www.incometaxindiaefiling.gov.in or call on 1800 4250 0025.)
So sir what shall I do now,I’m an income less person.I don’t have any income.Please tell my What must I do?
HOW MUCH TIME TAKE FOR RESOLVED THE ONE CASE WHICH IS FILLED ON FOR E NIVARAN SCHEME
Totally depend on department part. Some time its take only one week and sometime 4-5 months too.
Yes It appears that you submit an e-nivaran and forget about the resolution of the problem and keep checking the status now and then
Please elaborate your question
More than a month over but no reply under enivaran scheme.just a formality by IT dept.
Sir. I have filled I T R 1 on 20 July 2016 for assessing year 2016-2017 and I have not submitted from 10 E at the time of efilling due to lack of knowledge .my employer has given rebate under section 89 .CPC has not given 89 rebate and issue demand notice . Sir I have filled Revised ITR 1 along with 10E on September 25th 2016. Please guide to us in above matter. Thanks & Regards. BR Gautam
Filling of form 10E is now mandatory to claim relief u/s 89(1).Revision of ITR or Rectification is a better option to do correction in uploaded form. Now wait for the revise return process.
I filed 3 grievances on for outstanding demand notices remained unresolved even after submission of response online. Tried checking the status and find status as pending even after 7 days. Can anyone help me with the timelines for resolution of grievances filed thru e-nivaran..!! Thanks.
It is totally depends on ITD. You can contact to CPC.
If still need to call CPC, what is the use of such system? I submitted grievance on 3 Sep 2016 for a refund pending for FY 2009-10 but status still shows pending. What is the exact meaning of status pending? Does it mean issue has not been taken up as yet or IT Department has not yet resolved the issue though they are aware of issue?
Really it will be more convenient for all businessman which may be done even 24X7 I.e. Saturday, Sunday etc…….
We can also file it with our android mobile any time
It Is a Dynamic & Excellent step by The Income Tax Department . Hope it Will Work Smoothly and without interference . We hope this type of new ideas will be launched in future also to avoid harassment of the tax Payers
After filing information on e-nivaran portal status to be completed require time.
Very good concept. Now e-filing has made paying income tax & processing of ITR very fast. Refunds are received very quickly. Hope e-nivaran will help in getting refunds very fast for old returns which were filed manually.
really nice. thanks fr the useful information