A devoted Grievance Redressal Mechanism has been launched by the Central Goods and Services Tax (CGST) and Central Excise, Mumbai Zone to support the taxpayers in encountering problems during Goods and Services Tax (GST) registration.
Under the Central jurisdiction, the applicants who are facing delays or issues can provide their grievances through email at reg-cgstmz@gov.in.
The same initiative has the motive to ease the process of registration, reduce delays, and enhance the simplicity of performing business. The Principal Additional Director General, Directorate of Taxpayer Services, Mumbai Zonal Unit, Sumit Kumar, has issued the same in an official press release.
What is the Method to Raise a GST Registration Complaint?
At the time of applying for the GST registration, if you are facing any problem, then you should send an email along with the following things-
- Application Reference Number (ARN)
- Jurisdiction (whether you are under the Centre or the State)
- Brief and Clear description of the issue faced
The concerned department shall address the complaints, and the applicants shall be kept notified.
Assistance Through Nodal Officer
- For any issues of GST Registration, Trade Associations/ Taxpayers can approach the Nodal Officer: Smt. Firdaus Pagarkar, Deputy Commissioner, CGST & Central Excise, Mumbai Zone
- Contact Nos: 22001974 Ext. 504 / 22004257
- Email: reg-cgstmz@gov.in
- For additional help with indirect tax concerns, taxpayer education, or to submit feedback, trade associations and taxpayers can also contact the Directorate General of Taxpayer Services (DGTS), Mumbai Zonal Unit.
Shri Sunil Aher, AAD, DGTS, MZU, and Shri Aditya Jaiswal, Inspector, DGTS, MZU
- Emails: mzu-dgtps@gov.in or dgts.mumbai@gmail.com
- Contact Nos: 022-20832086
Background & Notification Details
The same initiative is part of the Central Board of Indirect Taxes and Customs (CBIC’s) action to enhance and ease the GST registration, under Instruction No. 03/2025 dated 17.04.2025. Through Trade Notice No. 02/PCCO/Mumbai/2025/CGST dated 15.05.2025, it was formally announced.
- For Further Contact: Shri Pradeep Jhajharia, Assistant Director, DGTS Mumbai Zonal Unit
