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GST Portal Faces Outage Amid User Complaints on Social Media

Social Media Abuzz with Complaints Over GST Portal Outage

For most of the day, the Goods and Services Tax Network (GSTN) portal has been down. It became an issue as thousands of businesses in India use it to file their monthly tax papers, particularly GSTR-1 forms.

Tax professionals have observed that the Goods and Services Tax (GST) portal, which is managed by Infosys, has been experiencing a number of technical difficulties.

Users trying to log in or upload invoice data frequently encounter issues such as Gateway Timeout (504) errors, ongoing Service Unavailable messages, and session timeouts that occur shortly after successful login attempts. These persistent problems are affecting the efficiency and usability of the portal for its users.

Read Also: Taxpayers Vent Frustration on Social Media as ITR Refunds Face Delays

This issue has wasted much time since tax practitioners repeatedly tried to access the system. On X (formerly Twitter), a social media platform, complaints targeted the GST Helpdesk and technical operator Infosys have been flooded, asking to solve the problem.

The portal disruption complaint has been made by taxpayers on the social media X (formerly Twitter) by tagging Infosys and the GST helpdesk. An unnecessary burden on Small and Medium Enterprises (SMEs) has been placed by the repeated system failure, which frequently lacks the resources to manage last-minute compliance rushes that has caused by technical issues.

The accrual of late fees and penalties is because of system failure, rather than the taxpayer. It has generated anxiety.

No official update has arrived from these complaints on social media platforms concerning the resolution of the services, either by Infosys or GSTN. Anxiety is added from such factors for the taxpayers to comply with.

Taxpayers must issue a formal statement citing the cause of the disruption of the GSTN portal and be asked to take action for its restoration. The situation specifies that the GST website that manages the money of India would be required to be robust and reliable.

One more day needs to be provided for the filing of the ITR post the issue of the income tax portal for the complete day, which makes taxpayers stressed and anxious.

Disclaimer:- "All the information given is from credible and authentic resources and has been published after moderation. Any change in detail or information other than fact must be considered a human error. The blog we write is to provide updated information. You can raise any query on matters related to blog content. Also, note that we don’t provide any type of consultancy so we are sorry for being unable to reply to consultancy queries. Also, we do mention that our replies are solely on a practical basis and we advise you to cross verify with professional authorities for a fact check."

Published by Arpit Kulshrestha
Arpit Kulshrestha seeks higher interests in financial services, taxation, GST, I-T, etc. Writes articles with depth knowledge and is extensive for the same. The resources provide effective articles for the products of SAG infotech which provides taxation and IT software. Writing from observations and researching makes his articles virtuous. View more posts
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