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CBIC Approves 6-Page SOP for GST Officials to Stop Taxpayer Harassment

New Detailed SOP for GST Officials to Prevent Taxpayer Harassment

A detailed standard operating method for officials of the Directorate General of GST Intelligence (DGGI) is been approved by the Central Board of Indirect Tax and Customs (CBIC) accompanying certain instructions for their conduct at the time of the tax investigation, summons, and searches to rectify the simplicity of business procedure and to avert any happening of harassment to assesses.

The six-page detailed SOP (Standard Operating Procedure) instructs officials to adhere to Goods and Services Tax (GST) cases within their zonal units for investigation, skip investigations that come under the ambit of audit and scrutiny and issue summons with specific details of the subject of inquiry and clear timelines and not for “vague” and piecemeal information, which can be submitted in written.

The statement and result should be uploaded to the system in 4 working days for the matter of questioning and searches.

A copy of the letter addressed to the principal directorate general, DGGI is seen by the tax expert.

It is indeed mandated by the Supreme body for indirect tax that an investigation should be concluded within a year and issuing any SCN must not be delayed post-investigation closure.

An SOP is been planned by the CBIC for the DGGI investigation after the occurrence of multiple notices, alleged harassment during the investigation, and frequent summons.

“Divergence from this practice at the initial stage must be backed by written reasons,” the CBIC said. The CBIC has addressed the risk of multiple notices.

“When, in a case started by DGGI, it comes to notice that CGST Zone and/or State GST are also glancing at the taxpayer, the Zonal Unit must dialogue with other investigating office(s) and consider the feasibility of one of the offices pursuing all these subject matters concerning the taxpayer,” the letter states.

DGGI In the matter of investigation for the listed company or PSU or corporation, or government department of the agency, should send the official letters rather than summons to the assigned officer of such entity, with the explanations for investigation, the legal provisions consequently, and providing a reasonable period for submitting their response.

“This can prove to be effective in the way India Inc. has encountered investigations in the past and provide for a much stabilized and consistent practice to how the investigations are executed in India,” tax expert said.

Disclaimer:- "All the information given is from credible and authentic resources and has been published after moderation. Any change in detail or information other than fact must be considered a human error. The blog we write is to provide updated information. You can raise any query on matters related to blog content. Also, note that we don’t provide any type of consultancy so we are sorry for being unable to reply to consultancy queries. Also, we do mention that our replies are solely on a practical basis and we advise you to cross verify with professional authorities for a fact check."

Published by Arpit Kulshrestha
Arpit Kulshrestha seeks higher interests in financial services, taxation, GST, I-T, etc. Writes articles with depth knowledge and is extensive for the same. The resources provide effective articles for the products of SAG infotech which provides taxation and IT software. Writing from observations and researching makes his articles virtuous. View more posts
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Join the Conversation

3 thoughts on "CBIC Approves 6-Page SOP for GST Officials to Stop Taxpayer Harassment"

  1. I have filed complaint at all levels ,GST commissioner, state finance secretary, PMO platform . No response at all . Infact noone is interested in resolving the issues faced by dealers.

  2. This is nothing but fooling people . The ground reality is that the business community are still harassed by GST officers. On the contrary it has increased.

  3. In recent Madras High Court judgment, cross empowerment had been questioned between State and Central GST officers

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